Customer Care Support
- Full-time
Company Description
For over 35 years, Airswift has been transforming lives through the provision of international workforce solutions to the energy, process and infrastructure industries.
Job Description
You will be responsible for providing high-level support and seamless communication. This role is perfect for anyone who has the ability to multi-task and promote superior customer service.
Job Responsibilities:
• Answer phone and email inquiries using a professional manner
• Reply to information requests with the accurate information
• Use computer software to prepare reports, memos, and documents
• Update and ensure the accuracy of the organization's databases
• Ensure office supplies are available; coordinate the maintenance of office equipment
• Code and file material according to the established procedures
• Back-up electronic files using proper procedures
• Make meeting and event preparations, including space, refreshments, agendas, materials for distribution and minutes
• Assist with billing, receivables, financial reports as needed
• Provide administrative support to Executive Director, Partners and Board
Qualifications
Job Requirement:
• Bachelor Degree
• Post secondary education in business, computers, or office management is an asset!
• Proficiency in the use of computer programs for Word processing, Databases, Spreadsheets, QuickBooks, Social Media
• Exhibit the following qualities:
• Behave Ethically
• Communicate Effectively
• Good attitude, strong work ethic, creative team player, sense of humor, willing to fill in as needed
Additional Information
The Customer Support should have experience in call center field and good team work spirit
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