Headquartered in Los Angeles, AireSpring is an award-winning provider of cloud communications and managed connectivity solutions. AireSpring provides next-generation communications solutions including AireContact®, AirePBX® - Business VoIP Phone Systems, SIP Trunking, MPLS, and Dedicated Internet Access. 

AireSpring has received numerous third-party industry awards: "Product of the Year," "Best Telecom Deal," "Best in Show," and "Top Channel Program." 

AireSpring is privately held, debt-free, and renowned in the industry for delivering a broad range of innovative cloud communication and connectivity solutions at competitive rates. 

AireSpring senior executive position responsible for nationwide, and international, end-to-end customer order service delivery, for all products and services.  This includes:

• Project coordination
• Post-sales enterprise service engineering and design
• Test and Turn-Up
• Voice provisioning (TFN, DID, HPBX, SIP trunking, LNP, 911, CNAM, DL, RespOrg, translations, routing, recording, and all associated services/peripherals)
• Local loop ordering and delivery management (fiber or copper MSO/LEC circuits, such as DS-1, Eth, DSL, DoCSIS, LTE, WISP, HFC, MPLS, EoC, etc.)
• Data service provisioning (SD-WAN, firewalls, MPLS, IPsec, fail-over, etc.)
• CPE (VoIP phones, routers, switches, ATAs, etc.) configuration management and troubleshooting
• RMA and shipping department, including 3rd party equipment fulfillment
• Scheduling 3rd party onsite technicians
• Carrier order fulfillment escalations
• Correcting customer service issues immediately following a test and turn-up
• Order Inventory management (DIDs, IP addresses, cables, routers, phones, switches, etc.)

A strong candidate for this position would have extensive experience in:

• Master agent and sub-agent service delivery relationship management
• Carrier escalations
• Systematic and flawless carrier order flow and process requirements
• Deep technical understanding of TCP/IP routers and switches (Cisco, Adtran, Juniper, etc.), SIP VoIP phones and ATAs (Cisco, Polycom, etc.), HPBX platforms and configurations (Metaswitch), and SBCs (Sansay, Acme, etc.)
• Enterprise customer LAN/WAN internetworking and design
• Automation tools, electronic processes, and data validation software/scripts
• Operating a high-performance service delivery organization at a large national CLEC, MSO, ILEC or MSP
• Managing a globally distributed workforce
• The technical infrastructure and configurations required to operate legacy and next generation VoIP/SBC/ATA/HPBX/SIP products and services
• Vendor contract negotiation and reviews
• Goal setting, SLA metric management, and operational report generation
• Each of the departments/functions outlined in the duties portion of the job description that report into the position.

Required:

• A degree, preferably post-graduate, in Telecommunications, Business Administration, Engineering, Information Systems, or a related technical discipline; or equivalent combination of education and experience.
• Minimum of 10-20 years of similar experience.
• Current or expired technical, process, and/or project management certifications.
• Reside in, or relocate to, the Los Angeles metropolitan area for work in Van Nuys, California

All your information will be kept confidential according to EEO guidelines.