Kia ora!

Are you the person who can bring customers, suppliers, technology and internal teams together to deliver a smooth online experience?

Tandem Travel is looking for an Online Delivery Specialist to lead the delivery of online travel solutions for our corporate customers. This is a hands-on coordination and delivery role, focused on getting customers successfully implemented, confident at go-live and continuing to get value from their online booking tools and digital solutions.

You’ll be the person keeping online implementations moving. You’ll work with customers, Account Managers, Operations teams, Digital teams and technology suppliers to understand requirements, manage delivery plans, coordinate testing and training and resolve issues before they become blockers.

This role will suit someone who enjoys structure, customer engagement and problem-solving. You will need to be confident working with digital systems, asking the right questions, managing stakeholders and keeping delivery on track.

About the role

• Lead online booking tool implementations from discovery through to successful launch and hypercare support
• Coordinate customers, internal teams, and suppliers to deliver online configurations, approval workflows, reporting requirements, and support processes
• Manage project plans, risks, issues, timelines, and dependencies to ensure successful delivery outcomes
• Facilitate customer testing, training, launch communications, and go-live readiness activities that drive adoption and confidence
• Support new customer opportunities by contributing digital solution expertise to proposals, presentations, and solution discussions
• Identify and deliver enhancements that improve online adoption, policy compliance, usability, and operational efficiency
• Coach internal stakeholders on best-practice use of Tandem’s digital solutions and support continuous improvement initiatives.

What we’re looking for

• 3 to 7 years’ experience in implementation, project coordination, digital delivery, technology adoption, operational change, or a related customer-facing environment
• Experience managing multiple projects, stakeholders, priorities, and deadlines simultaneously
• Strong customer and stakeholder engagement skills, with the ability to influence and build trust at all levels
• Experience translating customer requirements into clear actions, deliverables, and communications
• Excellent written communication, documentation, facilitation, and training skills
• Strong problem-solving capabilities with experience managing risks, issues, and escalations
• Experience within travel management, online booking tools, SaaS implementations, or corporate travel services would be advantageous but is not essential
• Relevant tertiary qualification in business, technology, project management, travel, digital systems, or equivalent practical experience
• Project management certification is desirable but not essential.

If you meet the majority of the criteria and are excited by the opportunity, we’d love to hear from you.

Why join Air New Zealand?

We want our people to live their best lives and access great benefits that support their lives outside work.

• Generous staff travel benefits for you and your whānau across Air New Zealand and partner airlines
• FlexiLeave, giving you the option to purchase up to four additional weeks of leave each year
• Ongoing learning and development opportunities to help you grow your career and expand your impact
• Access to a wide range of employee discounts across travel, hotels, retail, banking, insurance, and more
• Support for your wellbeing through health and wellbeing resources, Employee Assistance Programme services, and additional healthcare options.

Ready for take-off?

If you're passionate about delivering exceptional customer experiences through digital solutions and enjoy bringing people, technology, and process together to achieve meaningful outcomes, this could be your next opportunity. Join a team that values innovation, collaboration, and continuous improvement while helping customers unlock the full value of their travel programme.

Applications close Sunday, 28th June

At Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset – because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart. We are firm believers in celebrating the differences and diversity of thought our people bring to their roles. We encourage candidates from diverse backgrounds, including those with a disability, additional health and mental health needs, and/or are neurodiverse to apply for our roles.

If you have encountered any accessibility barriers and require further information or reasonable accommodations to our recruitment process, please reach out to the recruiter listed on this job advert so they are able to support you to freely participate equitably in our recruitment and selection process.

Whāia te pae tawhiti kia tata. Ko te pae tata whakamaua, kia tina.

"Seek to bring distant horizons closer. Once near, seize them and make them your reality."