Email and Direct Marketing Manager

  • Ewell Rd, Surbiton KT6, UK
  • Full-time

Company Description

We’ve flown everyone, and everything, from red-carpet stars to red ketchup sachets, and priceless art to Premier League football teams. Whether it’s private jets, commercial aircraft or cargo, as an email marketing executive you’ll get to work across the lot.

We’re offering an opportunity to be part of a hardworking, creative and passionate team, based in our Surbiton Head Quarters. In return you will be surrounded by amazing people, offering a number of benefits, whilst working within a company that puts its people at the heart of everything it does.

We’re looking for someone that’s passionate about email and direct marketing, who is highly motivated and has excellent attention to detail. If that sounds like you, please read on.


Air Charter Service was established in 1990 in the basement of our chairman’s home and today employs over 500 people globally, across 25+ offices on six continents. We are not just the largest charter brokerage in the world, but also the largest charter family, holding those same values that started this business at the core of everything we do.

We are a charter provider that goes the extra mile to ensure each and every one of our customers experiences service beyond expectation. Whether you are talking to one of our brokers in New York, Mumbai or Beijing, you’ll find the exemplary service never ends.

Whether it is a time-critical mission, a difficult-to-reach location underserviced by scheduled airlines, or a large group traveling with a lot of equipment: we can integrate into the logistical demands of any project to keep a range of industries moving. We often work with various music tours, television show production crews, sports teams around the world, corporate sponsored vacations, and we have helped to provide relief aid after several natural disasters. Anytime there is a large group that needs to get to a destination, ACS is there to help!

Job Description


As a member of the campaigns team, you will get your hands dirty with a wide range of marketing activity. But, there are some specifics we will require of you:

  • Implementing email campaigns for a range of products and services, to both B2B and B2C audiences - ensuring accuracy and that all deadlines are met
  • Building localised versions of global email campaigns, in a range of languages. (language skills not required – we use translators)
  • Using email data lists and segmentation to create targeted campaigns
  • Using email templates and layouts to create engaging and eye-catching email designs
  • Liaising with digital and design teams to collate required email assets
  • Liaising with multiple business functions to deliver campaigns: sales, IT, legal.
  • Analysing performance data to deliver post campaign reviews and make recommendations for future campaigns.
  • Managing our stock of direct mail products and customer gift items, and their distribution to our 27 offices.



  • Minimum of 3 years’ experience in an email marketing role
  • Proficiency in building, testing and scheduling emails using an email marketing platform
  • Experienced in the use of data lists and segmentation
  • Ability to work under pressure while meeting deadlines
  • Excellent accuracy and attention to detail
  • Positive, energetic and an eye for creativity
  • Great communication skills and the ability to work within a team


Additional Information


  • Competitive salary
  • 22 days’ holiday per year, which increases with length of service
  • Private healthcare and pension
  • Free onsite gym and subsidised canteen
  • Career development opportunities
  • A friendly, fun and exciting environment surrounded by some of the best in the industry

Looking for more details? Check us out on TikTok and Instagram

Air Charter Service Inc. is proud to be an Equal Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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