AgriAku is a leading technology-based local agribusiness company in Indonesia. Launched late last year, AgriAku's mission is empower mitra through sustainable, inclusive and profitable technology business models.

We are here to provide services for the needs of saprotan (sarana produksi pertanian) or agricultural production facilities that can be ordered through the application, anytime and anywhere with ease.

• Developing and implementing effective debt recovery strategies to maximize collections and minimize bad debts. This may involve analyzing data, identifying patterns, and creating action plans to improve the collection process.
• Leading and managing a team of collection agents or debt collectors. Providing guidance, training, and support to ensure the team's success in achieving collection targets.
• Monitoring the performance of collection agents and the overall team, tracking key performance indicators (KPIs), and implementing performance improvement measures when necessary.
• Overseeing and ensuring professional and respectful communication with borrowers to negotiate repayment plans, settlement offers, or resolve disputes.
• Ensuring compliance with relevant debt collection laws, regulations, and company policies. This involves staying updated on any changes to regulations that may impact debt collection practices.
• Preparing regular reports on the status of collections, progress towards targets, and other relevant metrics for management review.
• Engaging in negotiations with customers or clients to reach mutually agreeable repayment plans or settlements.
• Managing customer relationships and addressing any complaints or concerns related to the debt collection process.
• Identifying and assessing potential risks related to outstanding debts, and collaborating with other departments (e.g., credit risk management) to mitigate risks effectively.
• Identifying areas for process improvement and implementing best practices to enhance the efficiency and effectiveness of the debt collection process.
• Monitoring the budget allocated for the collection department and ensuring resources are utilized optimally.

• A bachelor's degree in finance, accounting, business administration, or a related discipline.
• Proven experience in debt collection or related financial roles, with some experience in a managerial or supervisory capacity.
• Strong understanding of debt collection, litigation, laws, and regulations.
• Excellent communication and negotiation skills.
• Analytical mindset with the ability to interpret data and generate actionable insights.
• Leadership skills and the ability to motivate and manage a team effectively.

• Hybrid working options during the COVID-19 pandemic (i.e. working from home and within the main Jakarta office).