IT Technology Specialist III (Site Lead/Helpdesk Lead)

  • 745 Wright Avenue, Wahiawa, Hawaii, United States
  • Full-time

Company Description

MUST BE A U.S. CITIZEN

A3T, a fast-growing firm, specializes in Defensive Cyber Security Services, Next Generation/ Enterprise Information Technology (IT) Solutions, and Professional Services. We provide customer-centric services and focus resources to exceed expectations; and ensure our customers, employees, and other stakeholders are the focal point of all decisions and actions.

Join A3T and watch your career soar! A3T is an agile and ‘Best Places to Work’ company looking for incredible talent to support our Department of Defense customer in many important national security roles.  A3T is looking to bring on an experienced IT Technology Specialist Level III (Site Lead/Helpdesk Lead) with “Next-Level Thinking” who is ready to take their career to a new level with A3T."

 

Job Description

Duties/Responsibilities:

  • Serves as the primary interface and point of contract with the Contracting Officer’s Representative (COR) on contract administration issues.
  • Responsible for ensuring the work efforts achieve the outcomes specified in the contract. 
  • Supervises day- to-day delivery of support services by developing management and quality control procedures, planning, and directing program execution, monitors cost, schedule, performance, and manages risk, and resource allocation. 
  • Creates and Delivers Monthly Status Reports, Weekly Progress Reports and attends, Customer Meetings to include contract Kick off Meetings, etc.
  • Responsible for ensuring the work efforts achieve the outcomes specified in the contract. 
  • Supervises day- to-day Help Desk, Information Technology, Web, DBA, and VTC/AV operations by developing management and quality control procedures, planning and directing program execution, monitors cost, schedule, performance, and manages risk, and resource allocation.

 

 

 


 

Qualifications

  • DOD Secret Clearance
  • Minimum 8 years in Information Technology for the DoD or Army
  • Minimum 5 years experience in management and supervisory in IT related   field, including Help Desk
  • Certification: IAT-II (Security +)
  • Specific technology experience: Remedy Microsoft Office, Cisco Virtual Private Network (VPN), Desktop Support and Imaging, Hardware and Software Lifecycle Management

 

Additional Information

Company Overview
Agil3 Technology Solutions LLC ("A3T") is a Northern Virginia based, ISO 9001:2018, ISO 20000 & ISO 27001 Certified, 8a, Women-Owned (WOSB) and Service-disabled Veteran-Owned (SDVOSB) small business established in 2012.  A recent recipient of the prestigious Washington Technology, TOP 50 (ranking #9), A3T is experiencing industry leading recognition and growth.  In addition to the CEO’s recognition as an “All-Star Entrepreneur”, A3T is recognized by Inc Magazine as one of the fastest growing companies in the country, by Vet 50, as Fastest Growing Veteran-Owned Businesses, and is Featured in CyberSecurity Ventures / Cybercrime Magazine! “As a go-to Women-Owned Cybersecurity company in US and internationally”.  As part of our growth, we are looking for a YOU to join our growing team. 

A3T offers excellent benefits to enhance the work-life balance, these include the following:

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Short Term & Long-Term Disability
  • 401k Retirement Savings Plan with Company Match
  • Paid Holidays
  • Paid Time Off (PTO)
  • Tuition and Professional Development Assistance
  • Parking/Travel Reimbursement (metropolitan areas)

It is the policy of A3T to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulations.