MUST BE A U.S. CITIZEN

A3T, a fast growing firm, specializes in Defensive Cyber Security Services, Enterprise Information Technology (IT) Solutions, and Professional Services driven by customer requirements. Our client’s customers are the focal point of all decisions and actions. A3T provides customer-centric services
and focus resources to meet operational requirements, exceed expectations, and sustain organizational growth while mitigating risk.  

Join A3T and watch your career soar! A3T is a small, agile, company looking for incredible talent to support the United States Government in many important national security roles.  A3T is looking to bring on an experienced
Helpdesk Support - Intermediate with “Next-Level Thinking” who is ready to take their career to a new level with A3T.

Customer Service and Technical Support – addresses problems, installs, configures, troubleshoots, and provides maintenance and training in response to customer requirements or inquiries.

Knowledge, Skills, and Abilities:

• Knowledge of Microsoft Windows 7 and Windows 10 operating systems as provided by the DoD Secure Baseline Host-Army (SBH-A) desktop installation image.
• Knowledge of basic physical computer components and architectures, including the functions of various components and peripherals (e.g., CPUs, Network Interface Cards, data storage)
• Knowledge of database procedures used for documenting and querying reported incidents
• Knowledge of disaster recovery continuity of operations plans
• Knowledge of electronic devices (e.g., computer systems/components, access control devices, digital cameras, electronic organizers, hard drives, memory cards, modems, network components, printers, removable storage devices, scanners, telephones, copiers).
• Knowledge of knowledge base capabilities in identifying the solutions to less common and more complex system problems
• Knowledge of measures or indicators of system performance and availability
• Knowledge of systems administration concepts
• Knowledge of the operations and processes for diagnosing common or recurring system problems
• Knowledge of the type and frequency of routine maintenance needed to keep equipment functioning properly
• Knowledge of SharePoint Site Collection administration and services
• Knowledge of workflow automation as it relates to SharePoint Content Management
• Skill capturing corrective actions in the form of “lessons learned” and submitting documentation required to support Configuration Management (CM).
• Skill simulating or recreating end-user problems with voice, file & print services, desktop & room-based video-teleconferencing, and/or baseline or non-baseline applications to help determine problem root causes.
• Skill in conducting open source research for troubleshooting novel client-level problems
• Skill in identifying possible causes of degradation of system performance or availability and initiating actions needed to mitigate this degradation
• Skill in testing and configuring network workstations and peripherals
• Skill in the basic operation of computers
• Skill in using the appropriate tools for repairing software, hardware, and peripheral equipment of a system
• Skill in SharePoint services; assisting users with setting up sites and content management
• Skill in creating business workflows in support of SharePoint Administration

• Active Secret Clearance
• Bachelor's Degree or equivalent and 3-5 years of general IT / IS experience. (Six (6) years of general experience is considered equivalent to a Bachelor's Degree. With a Master's Degree, three (3) years of general experience is acceptable. With a PhD, 1 year of general experience is required.)
  

• Must possess and maintain a current DoD approved Information Assurance (IA) baseline security certification as well as current commercial Computing Environment (CE) certifications for the operating system(s) and/or security related tools/devices they support IAW DoDD 8570.01M, DoDD 8140.01, and Army Regulation 25-2. (Security +)

Agil3Tech (A3T) offers a competitive benefits package to include: paid holidays, paid time off, medical, dental, vision, company paid long and short term disability and life insurance, referral bonuses, certification reimbursement program, etc.

It is the policy of A3T to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulations.

We maintain a drug-free workplace and perform pre-employment substance abuse testing to include background checks.

All your information will be kept confidential according to EEO guidelines.

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