A3T, a fast growing firm, specializes in Defensive Cyber Security Services, Enterprise Information Technology (IT) Solutions, and Professional Services driven by customer requirements. Our client’s customers are the focal point of all decisions and actions. A3T provides customer-centric services
and focus resources to meet operational requirements, exceed expectations, and sustain organizational growth while mitigating risk.  

Join A3T and watch your career soar! A3T is a small, agile, company looking for incredible talent to support the United States Government in many important national security roles.  A3T is looking to bring on an experienced Technical Support II (411 Operator) with “Next-Level Thinking” who is ready to take their career to a new level with A3T.

In this role, your primary duties will be to provide (411) Operator Services support to our customer in the Pentagon. Your primary responsibilities include: answering and responding to inbound calls in a timely and professional manner, properly documenting those interactions in the appropriate tracking system, provide switchboard operations, processing of non-secure calls, and telephone directory information to customer's on-demand. The successful candidate accepts and routes incoming calls in accordance with the JCS Telephone Precedence System; Maintains accurate call logs; assist with development of operator training documentation, updated standard operation procedures (SOPs), Operator Services metrics, administrative support relative to the maintenance of the Pentagon Telephone Directory, and other actions required by policies, responsibilities, and operational procedures.

Provides technical support as required in data management, document control, computer support, project control, and other related areas.

This position is shift work and will require a flexible schedule to provide 24/7/365 Tier I support to the Customer. 

Clearance:   

Current and active Secret Security Clearance

• Must be able to maintain a Secret Security Clearance;
• US Citizen required;
• Prior experience working in a customer service environment is a plus.

Education: 

• Minimum, High School diploma or equivalent and five years applicable experience; 
  
• 1 -year experience with hands-on working knowledge in MS Windows Vista/XP, Windows 2000, Office 97, 2000 is preferred; 
  
• Experience with Remedy a plus.

Skills:

• Must have excellent oral skills and be able to speak clearly.
• Great customer service skills.
• Must have a positive attitude. 

Agil3Tech (A3T) offers a competitive benefits package to include: paid holidays, paid time off, medical, dental, vision, company paid long and short term disability and life insurance, referral bonuses, certification reimbursement program, etc.

It is the policy of A3T to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulations.

We maintain a drug-free workplace and perform pre-employment substance abuse testing to include background checks.

All your information will be kept confidential according to EEO guidelines.