Afficiency is a rapidly growing Insurtech startup whose mission is to provide life insurance to everyone on the platforms they already trust. Located in NYC, we design life insurance products that can be purchased entirely digitally and can be easily embedded into distribution platforms or with agents who sell insurance. The company is experiencing rapid growth and is well-funded. We are looking for new team members to join us on our journey to shake up the life insurance industry. We need individuals who bring passion, curiosity, and a desire for excellence. 

As the Support Engineer, you will be responsible for delivering exceptional technical support to our distribution partners. This is a hands-on, critical role in our organization and highly technical- the right candidate will enjoy problem-solving with our distribution team, leading the investigation of multiple Support Tickets while working collaboratively to understand and resolve technical issues.

Please note that this job is only hiring candidates that live in the Metro NYC area and can commute to the office.

• Solving complex API integration issues while driving successful and professional technical communications
• Prioritizing issues and giving our distribution partners the level of support and problem solving they need to implement our APIs in their environments
• Creating knowledge articles to complete our documentation, enabling our distribution partners to better understand their API integrations
• Being innovative within the team and with distribution partners to help improve processes and tools
• Love What You Do: Work with speed, accuracy, and intensity to ensure the job is done to your highest standard
• Professionalism: Respond to needs quickly, in a polite and respectful way, to our internal team and distribution partners

Must Have

• 3+ years of relevant experience in a previous hands-on Level 2 Technical Support role
• 3+ years' experience with REST and RESTful APIs
• In-depth knowledge in information systems and ability to identify, apply, and implement IT best practices
• Proficient English-speaking spills, ability to communicate complex ideas in a simple fashion to customers
• Understanding of key business processes and competitive strategies related to software development
• Ability to plan and manage projects independent and solve complex problems
• Eager learner, ready to dig into many technical areas

What We Offer   

• Fully remote work with a flexible schedule

• Stipend to purchase work-from-home equipment 

• Competitive salary with equity options 

• Robust health, dental, and vision benefits for employee and dependents 

• 401k matching contributions 

• Generous PTO policy  

• Work at a supportive and fast-growing startup with a fantastic team   

• Environment to learn from other team members, grow a business from the ground up     

• Support in developing your skills and accelerating your career quickly   

• Opportunity to make an impact in the lives of tens of millions of consumers and get families the protection they need    

Afficiency is an Equal Opportunity Employer. All your information will be kept confidential according to EEO guidelines.