Advotics is an offline-to-online analytics platform focusing on go-to-market strategy and execution.

Key responsibilities:

• Monitor and ensure good service standards from Customer Support in handling and responding to customer inquiries to support increased customer satisfaction
• Monitor and ensure the process of solving product or service problems received by Customer Support can be completed according to good standards and communicated well to customers
• Document customers’ enquiries or issues for traceability and improvement purpose
• Work closely and collaboratively with product team on product improvement feedbacks
• Resolves product or service problems by clarifying the customers’ complaint, determining the cause of the problem, selecting & explaining the best solution to solve the problem, and eventually following up to ensure resolution

Qualifications:

• At least Bachelor's degree in any field
• A minimum of 3 years of proven working experience as a Customer Support
• Experience in software product is an advantage
• Solid oral and written communications skills
• Customer obsession
• Comfortable in working at a complex and fast-paced environment
• Good documentation, listening, and responding to customers skill