Title                                    : Teamcenter User Support Engineer

Nature of employment      : 12 months-potential for extension (or conversion)                        

Location                             : REMOTE (Candidates needs to be located in USA or Canada)

Number of positions          : 1                           

Direct client. Internal job id: FT0021 

Job Title : Teamcenter User Support Engineer

NOTE: Regarding NX, bare minimum knowledge of NX is required, if not any CAD support knowledge should be fine.  

Job Responsibilities 

• Act as first point of contact for problem resolution and resolve key systemic production issues. 

• Support daily Teamcenter Multisite issues in US and APAC. Troubleshoot and resolve Multisite Share, Transfer, and data sync issues. 

• New users onboarding to Teamcenter and NX. Support end users in installing Teamcenter and NX. 

• Support various user issues like TC client setup, connection issues, workflow issues, data and process lock issues, TC-NX integration issues, import/export issues. 

• Support Data transfer (Part, BOM and files) issues with third party applications integrated with Teamcenter. 

• Unit testing, system integration and UAT testing. 

• Create Teamcenter user training material. Document FAQs for repetitive user issues. 

• Document test cases for system integration testing and UAT. 

• Work on TC-NX integration issues. 

Requirements 

• 6 years direct experience with Teamcenter Configurations and supporting Teamcenter L1/L2/L3 issues. and knowledge of NX customizations and configurations on both server and client sides BMIDE using ITK, C++, JAVA and SOA. 

• Expertise in latest active Workspace versions configurations. 

• Teamcenter configuration expertise for BMIDE, TC-NX integrations, Active Workspace and NX Integration. Expertise in Workflows, Classification administration, project and Access Manager is must. 

• Daily User and admin support of TC and NX issues. 

• Documentation experience to create test case documents and User training manuals is must. 

• Teamcenter Multisite expertise. 

• Multi CAD admin and support experience is a plus. 

• Support users in the APAC region as required 

• Good analytical skills with expertise in overall Teamcenter product to solve Teamcenter end user issues 

• Should have strong teamwork skills and able to work in open team environment 

• Knowledge of Agile PLM and knowledge of consumer electronics is preferred. 

Teamcenter

All your information will be kept confidential according to EEO guidelines.