About Ross University School of Veterinary Medicine

Ross University School of Veterinary Medicine (RUSVM), an Adtalem Global Education institution, prepares students to become veterinary leaders by drawing connections among animals, people and the planet, as a member of the One Health Initiative. RUSVM offers research programs focused on emerging infectious and zoonotic diseases, conservation medicine and ecosystem health. RUSVM has graduated more than 6,000 students and offers postgraduate master’s, PhD, and Doctor of Veterinary Medicine (DVM) programs accredited by the St. Christopher & Nevis Accreditation Board and the American Veterinary Medical Association Council on Education. RUSVM is located on St. Kitts and includes the Ross University Veterinary Clinic, accredited by the American Animal Hospital Association.

We operate on a hybrid schedule with four in-office days per week (Monday–Thursday). This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment.

Visit veterinary.rossu.edu for more information, and follow on Twitter, Instagram, Facebook, and LinkedIn.

Opportunity at a Glance
The New Student Liason plays a pivotal role in welcoming new students to Adtalem Medical institutions. You'll collaborate closely with the Graduate Admissions team to ensure a seamless experience for admitted students, from the moment they accept their offer to their arrival on campus. In this fast-paced environment, you'll: Become a trusted advisor for new students: Build strong relationships with incoming students, addressing their questions and concerns. Be responsible and accountable to new students arriving to Island and starting their first semester. Champion exceptional customer service: Utilize excellent communication skills to provide informative and responsive support via phone calls, emails, SMS, and online portals. Drive new student success: Partner with colleagues across Admissions Operations and implement initiatives like student ambassador programs, welcome webinars, and orientation support to foster a positive onboarding experience. Embrace continuous learning: Actively participate in new student initiatives and contribute to ongoing process improvements.

Responsibilities

• Streamline admissions process for new students, ensuring efficiency and timely enrollment.
• Provide exceptional communication via calls, emails, and SMS, adhering to SLAs.
• Cultivate strong relationships with accepted students, fostering a positive transition to campus life.
• Manage student conversion processes, guaranteeing adherence to timelines and expectations.
• Author clear and informative responses to student inquiries, addressing questions comprehensively.
• Partner with admissions and support teams to ensure a smooth student onboarding experience.
• Maintain accurate student records and documentation, upholding data integrity.
• Utilize MS Office suite and other relevant software to facilitate daily tasks.
• Proactively identify and resolve student concerns, promoting a positive and supportive environment.
• Contribute to continuous improvement initiatives by offering suggestions for process optimization.
• This position is a designated Campus Security Authority.
• Performs other duties as assigned.
• Complies with all policies and standards.

• Bachelor's Degree College degree in a relevant field.
• 2+ years' Experience in student onboarding or success (e,g., higher education, healthcare).
• Experience in the higher education industry.
• Experience with customers moving abroad.
• Excellent written and verbal communication skills, adept at tailoring messaging to diverse audiences.
• Strong relationship-building abilities, fostering trust and rapport with incoming students.
• Meticulous attention to detail, ensuring accuracy and completeness in all tasks.
• Proficient in organization and time management, handling multiple priorities effectively.
• Problem-solving skills to address student concerns and navigate challenges efficiently.
• Ability to work independently and collaboratively within a fast-paced team environment.
• Proficiency in MS Office suite and learning agility to adapt to new software.
• Customer-centric approach, prioritizing student satisfaction and a positive onboarding experience.
• Positive and enthusiastic attitude, fostering a welcoming and supportive environment.
• Commitment to continuous learning and improvement, seeking ways to optimize processes.

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $18.7 and $33.84. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Adtalem offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• 15 Days of Paid Vacation Days each Calendar Year
• 12 Paid Holidays + 2 floating holidays
  
  For more information related to our benefits please visit: https://careers.adtalem.com/benefits.
  
   

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation