Adtalem Global Education is a national leader in post-secondary education and leading provider of professional talent to the healthcare industry. Adtalem educates and empowers students with the knowledge and skills to become leaders in their communities and make a lasting impact on public health, well-being and beyond. Through equitable access to education, environments that nurture student success, and a focus on expanding and diversifying the talent pipeline in healthcare, Adtalem is building a brighter future for communities and the world.

Adtalem is the parent organization of American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine and Walden University.

Visit Adtalem.com for more information, and follow on Twitter and LinkedIn.

Under general direction, this position provides support for student finance operations teams. Performs the necessary student finance tasks as applicable to the CU packaging team. This role is responsible for promoting student success through accurate and responsive processing of TIV aid and providing support to our internal customers and external agencies.  Runs and processes reports required to identify, track and follow up on outstanding students.

Responsibilities

• Reviews students for accurate packaging of financial aid including but not limited to Title IV, state and institutional grants, private loans.
• Process student requests to adjust their Financial Aid through PKA's and Salesforce cases. 
• Completes student finance processing according to documented procedures.
• Uses and applies knowledge of Title IV regulations with minimal guidance. Is proactive in seeking new knowledge on student finance related issues.
• Runs and processes reports required to identify, track, and follow-up on outstanding students.
• Effectively communicates student/account information with internal and external stakeholders.
• Completes daily and weekly production reports while holding oneself accountable for meeting individual deadlines/SLAs.
• Successfully delivers on expected accountabilities including timeliness, accuracy and quality while demonstrating ability to manage and deliver on multiple tasks in parallel.
• Can identify operational and compliance risks.
• Performs other duties as assigned.
• Complies with all policies and standards.

• Bachelor's Degree preferred.
• 2 years of experience in student accounts and/or financial aid preferred.
• Must possess effective customer service skills.
• Excellent verbal and communication skills.
• Ability to maintain a high degree of professionalism and integrity.
• Consistent attention to detail and follow-up.
• Must be a team player.
• Ability to work in a fast-paced deadline-oriented environment.
• Ability to multi-task and prioritize workload.
• Is proactive in researching new student finance regulations and issues.
• Well-developed organizational skills.
• PC skills in Microsoft Office, in particular Excel, database and internet applications.
• Excellent math and analytical skills.
• Eligible to obtain and maintain systems access to the NSLDS system (must not be in default of Title IV Federal aid).

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $17.15 and $27.36. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Adtalem offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• 15 Days of Paid Vacation Days each Calendar Year
• 12 Paid Holidays + 2 floating holidays
  
  For more information related to our benefits please visit: https://careers.adtalem.com/benefits.

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation