Logistics Account Manager

  • City of Industry, CA, USA
  • Full-time

Company Description

Transportation brokerage company that focuses on providing logistics solutions nationwide. With operations in multiple states, we aim to offer the best possible options for our customers. We possesses an in-house asset based carrier, as well as manages relationships with more than 300 motor carriers nationwide.

Job Description

The Logistics Account Manager serves as a primary contact for clients and carriers. This individual is responsible for carrier development with for-hire motor carriers, and onboarding vetted capacity to ensure customer expectations are met. The Logistics Account Manager will strengthen relationships, knowledge, and negotiation skills to secure the capacity needed within assigned territories. He or she will also provide excellent and consistent customer service, to increase organic growth and pursue additional new business opportunities. This role will work closely with other Logistics Account Managers and Representatives to ensure that our customer and company expectations are achieved.

Job Description

The Logistics Account Manager serves as a primary contact for clients and carriers. This individual is responsible for carrier development with for-hire motor carriers, and onboarding vetted capacity to ensure customer expectations are met. The Logistics Account Manager will strengthen relationships, knowledge, and negotiation skills to secure the capacity needed within assigned territories. He or she will also provide excellent and consistent customer service, to increase organic growth and pursue additional new business opportunities. This role will work closely with other Logistics Account Managers and Representatives to ensure that our customer and company expectations are achieved.

Essential Duties and Responsibilities

•             Deliver operational excellence to customers, carriers, buyers, and suppliers

•             Manage shipments on a daily basis, including procurement of capacity and negotiation of favorable pricing to increase revenue growth

•             Participate in carrier development to solidify relationships with motor carriers and understand their capabilities and strengths

•             Grow our portfolio of quality carriers

•             Collaborate with logistics team to understand customer needs and requirements, and create solutions for efficiencies and cost savings

•             Practice a detailed understanding of the truckload industry, carrier strengths, equipment options, regulations, seasonality, and regional or nationwide market pricing

•             Offer pricing guidance and market intelligence to buyers, and internal logistics colleagues

•             Communicate with buyers and buyer assistants regarding truckload requests, spot logistic solutions, freight quotations, and internal customer project needs

•             Thoroughly track and document assigned shipments to ensure tracking expectations are achieved, and drive corrective actions when necessary

•             Constantly review carrier service levels to guarantee KPI’s are met

•             Escalate potential carrier service concerns to logistics leadership and resolve issues

•             Escalate any client or buyer challenges to logistics leadership for prompt attention

•             Lead efforts to identify and implement continuous improvement initiatives that result in efficiencies, stellar customer service, and lower operational costs

•             Understand company capabilities to effectively communicate service offerings to customers and share our expectations with core carriers

Qualifications

Education and Requirements

•            Minimum of 3 to 5 years’ experience in multimodal logistics, with trucking brokerage experience strongly preferred.

•             Bachelor’s degree

Preferred Skills and Qualifications

•             Excellent written, verbal, and interpersonal communication skills

•             Detail oriented with strong organizational and problem solving skills

•             Capable of multi-tasking and managing duties simultaneously

•             Ability to persuade, influences, and negotiate with others

•             Works well in a team environment and collaborates with internal departments

•             Maintains a positive attitude and stays motivated in a fast-paced work setting

•             Job Type: Full-time

Physical Demands/Working Conditions

•             Work is performed primarily in an office environment under pressure and requires the ability to quickly adjust to changing priorities and demands

•             While performing the duties of the job, the employee is frequently required to sit and use the keyboard

•             Travel by various modes of private and commercial transportation within the region may be required

Additional Information

All your information will be kept confidential according to EEO guidelines.