Admar Supply, part of The DiMarco Group, is the largest independently owned provider of construction equipment and supplies throughout upstate New York, including the Southern Tier, Hudson Valley, PA and OH.  Every day we demonstrate why we are leaders in our field with superior planning, competitive pricing, on-time deliveries, and outstanding customer service. The business was built around a commitment to meeting the many needs of contractors with a full range of equipment provided by top manufacturer brands. 

Reports to:  SERVICE MANAGER/BRANCH MANAGER

Primary Purpose: The Service Supervisor functions as the primary Service Writer, oversees all service writing activity, Service Writers,  Repair Clerks and scheduling of Road Mechanics. The Service Supervisor functions as the primary liaison between the Branch Service Department personnel and customers.

Essential Functions:

Handle customer calls involving repair of Admar equipment.  Open all repair work orders. Once work is completed, close work orders, complete paperwork needed to invoice customer(s), and arrange for return of equipment to customer(s) or to rental inventory.

Troubleshoot incoming service request calls. Schedule service if needed. Refer calls to Service Manager for help in diagnosing equipment problems. Obtain and document information on service calls from road mechanics.

Under supervision of Service Manager, file warranty claims on a timely basis.

Act as a backup for Parts Supervisor when needed.

 Fuel tanks log    

 Road log

 Tire log

·Manages warranty process.

 Dispatches & oversees daily activities of Road Technicians

Manages and oversees all onsite PM and annual inspections and breakdowns including all needed exchanges. 

Skills: Ability to read and understand written directions and procedures. Ability to respond to common inquiries or complaints from customers. Ability to effectively communicate with managers and other employees.

Experience/Education: High school degree and 2-5 years experience working the counter in a parts and/or service department, or customer service / warranty claims department. Experience in equipment rental business helpful. Mechanical knowledge and ability required.

ADMAR was founded by individuals familiar with the frustration of finding reliable, accessible sources for equipment and supplies. We built our business around a commitment to meeting the many needs of contractors with a full range of equipment provided by top manufacturer brands. We believe that with an unmatched combination of competitive pricing and personal service, we will be the supplier of choice for all types of contractors. The Admar Supply Company also offers a competitive benefits package that includes generous medical and dental coverage, life and disability insurance, as well as 401 (k) and numerous other benefits.

Admar Supply is committed to the policy of equal employment opportunity. This policy expressly prohibits discrimination on the basis of sex, race, color, religion, creed, national origin, age, marital status, sexual orientation, disability, genetic predisposition or carrier status, domestic violence victim status, veteran status or status as a member of any other protected group or activity.