Customer Service Team Lead

  • 241 W 37th St, New York, NY 10018, USA
  • Full-time

Company Description

About AdGate Media LLC

AdGate Media is a digital advertising company that connects users of popular websites and apps with premium brands. Our focus is on advertisements that reward users for interaction.

We are a young and energetic team based in the heart of New York City. We are bootstrapped, profitable, and have been growing YoY for 9 years and counting.

Job Description

This role will be responsible for completely managing our customer support with our end-users.

Job Responsibilities:

  • Answer user support requests via ticketing systems, email, and occasionally via the phone
  • Manage and provide best practices for the rest of the customer service team
  • Constantly communicate with our account management team to gain a strong understanding of our product and our clients
  • Provide feedback to the account management team regarding user issues
  • Communicate directly with our clients and vendors about high priority issues

 

Qualifications

Job Requirements:

  • Strong written and verbal communication skills
  • Strong organizational skills
  • Comfortable working with new technologies
  • At least one year of customer service experience is preferred
  • Experience working with Zendesk, Freshdesk, or other ticketing systems is a plus

Additional Information

Perks

  • Casual work environment
  • Medical/Dental/Vision Insurance
  • 401k Matching
  • Weekly catered lunches