IT Operations Analyst

  • Frisco, TX
  • Full-time

Job Description

Who We Are:

We are Nexius, and we’re using the power of curiosity, excitement and intelligence to shape the future of communications. Every day, our talented team members are working with communications providers in 25 countries, designing and building their networks to accommodate new customers and new services, and providing strategic services and business intelligence to help them make smart decisions that keep their businesses competitive and growing.
Network operators partner with our Network Deployment group for its continuous, ahead-of-the-curve innovation, and progressive approach to building networks that advance schedules, reduce costs, and increase quality of service.  Our delivery teams leverage state-of-the-art software and automation tools, such as AccuV, providing unequaled consistency, accuracy, and visibility.

Who We’re Looking For:

Nexius is currently hiring an IT Operations Analyst in the Frisco, Texas area. This position is an opportunity to join Nexius’ Software Solutions Organization.

What You’ll Do:
  • Work on general IT cases
  • Account creation and deletion on the domain and the system
  • Provide technical assistance and support for incoming queries and issues related to various functions.
  • Follow up with customers to ensure issue has been resolved. 
  • Office 365 and Box provisioning and administration 


The Skills and Background You’ll Bring:  
  • 0-2 years of experience
  • Candidates with a degree in Computer Science, Computer Information Technology, or equivalent is preferred
  • Self-motivated and results oriented
  • Able to manage multiple competing priorities and tasks effectively
  • Strong problem-solving and analytical skills
  • Comfortable and productive working within aggressive schedules
  • Knowledge of Microsoft Active Directory Administration
  • Knowledge of different Windows platforms 2008, 2012, Windows 7, 8, 8.1 and 10
  • Must be proficient using Microsoft Office products including Word, Power Point, Excel and Outlook
  • Must possess both outstanding written and oral communication skill
  • Teamwork skills are a must
Please Note: This job description is not intended to be a complete list of all responsibilities, duties or skills and due to the changing nature of the job is subject to review and change at any time, with or without notice. This position is non-exempt based on the FLSA laws. Nexius uses E-verify and third party background check services during the hiring process.