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Planning and organising:

1. Review and update Logbook.
2. Be Smart, well-groomed and maintain a friendly and cheerful disposition all the times.
3. Oversee the day to day operations.
4. Assist guests with their luggage.
5. Report regularly on happening to FOM.
6. Aware of fire & first aid procedure.
7. Handle guest complaints and report to manager.
8. Perform as per OSM Standards and in line with the Company’s Values and Core Behaviour.
9. Proper grooming at all times.
10. Attend training classes as per schedule.
11. Show fullest cooperation and respect within the team and other departments.
12. Is aware of the daily activities and has product knowledge of all the hotel facilities.

Operations:

1. Opens the main door of the hotel and ensures that all guests are greeted on arrival & departure of the hotel and escorting each individual to the right direction.
2. Ensure the prompt and efficient handling off all guest luggages on arrival, during stay, departure and the luggage store, as well as ensure safety and security of guest luggage.
3. Assure that every luggage is covered with a baggage claim tag.
4. Parking of guests and visitors vehicles in the designated hotel parking area.
5. Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
6. Handle issuance of guest room key cards and ensure effective control for guest security.
7. Report any unusual occurrences or requests to the Concierge desk.
8. Be aware of the hotel accident Prevention Policies.
9. Responsible for the efficient, clean, safe and hygienic maintenance of the Concierge Desk area.
10. Check Hotel situation, occupancy, functions, groups, VIPs.
11. Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time.
12. At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.
13. Co-ordination and information with the Concierge, Front Office and other departments.
14. To effectively handle all guest requests.
15. He is familiar with all related company documentation and especially with the relevant Operational Standards
16. Manual for his field of responsibility.

• College Gradutate or equivalent qualification from a recognised institution
• Minimum one year of professional experience in a doorman or guest services role within a hospitality environment
• Demonstrated proficiency in guest relations and complaint resolution
• Comprehensive knowledge of health, safety, and security protocols
• Professional appearance and demeanour standards compliance
• Fluency in English; additional languages are advantageous

Directly opposite to The Dubai Mall, the iconic Burj Khalifa, 10 minutes walk to the Dubai Metro Station and within a few minutes’ drive to DIFC, World Trade Centre and just 15 minutes’ drive from Dubai International Airport, Swissotel Al Murooj is located in downtown Dubai, one of the city’s favoured destinations for business or leisure.