Raffles Jaipur 

Key Areas:

1. Knowledge

2. Service

3. Operations

4. Leadership

5. Human Resource Responsibilities

6. Financial Responsibilities

7. Occupational Health and Safety (OH&S) Responsibilities

8. Values

Special Note:

The attached key areas, responsibilities and activities reflect the items considered necessary to describe the principal functions of the job identified and shall not be construed as a detailed description of all the work requirements that may be inherent in the job

SECTION TWO:                                  KEY AREAS

Position                                   Director of Housekeeping

RESPONSIBILITIES                       

ACTIVITIES

1. Knowledge

2. Service

3. Operations

4. Leadership

5. Human Resource Responsibilities

6. Financial Responsibilities

7. Occupational Health and Safety (OH&S) Responsibilities

8.Values

• Compiling Standard Operating Procedures for all areas of responsibility and ensuring that they are periodically updated
• Ensure that all auditing and reporting standards are communicated to and complied with by personnel

·         Ensure that guests benefit from a flawless cleaning product and that the services offered by housekeeping staff are provided in a timely manner

·         Ensure that all quality standards are adhered to and that policies and procedures are consistently implemented

·         Conduct quality control audits in all areas of the hotel under its responsibility and share the results with the team, including superiors.

·         Work with the hotel's Technical Department to keep areas to the highest standards and help plan periodic property maintenance followed by spring cleaning.

·         Coordinate the department's activities with other departments to facilitate and increase communication and guest satisfaction levels

·         Conduct monthly staff meetings and daily briefings with operational managers

·         Manage all external contractors related to their department by ensuring they comply with all hotel policies

·         To ensure that staff cadres are produced in accordance with business requirements

·         Supervise laundry and uniform, floral and decoration service operations

·         Perform related tasks and assigned special projects, including task management

• Lead and guide Housekeeping team to provide best service to all team members
• Participate in coaching and counseling 
• Ensure strong leadership practices to actualize an individualized approach to motivation and recognition processes
• Work with all departments on the development and utilization of incentive and other types of motivational programs
• Transfer of knowledge and responsibility to other team members to improve the team experience, and create a shadow cabinet.

• Plan for future staffing needs, conducting recruitment in line with company guidelines
• Conduct training needs analysis of Housekeeping staff and ensure training programmers are designed and implemented to meet these needs
• Conduct probation and annual appraisals in line with company guidelines
• Coach, counsel and discipline staff to enhance performance
• Establish a productive work schedule in line with local labor law

• Prepare all departmental budgets and manage all operational costs within budgets
• Monitor and control inventories for operating equipment including linen, crockery and glassware where applicable
• Manage operating expenses to minimize cost whilst providing excellent guest services and being responsible for all major operating expenses and manage the business against profit projection.

• Ensure all OH&S legislation, policies and procedures are adhered to
• Be familiar with property safety, first aid and fire and emergency procedures
• Log security incidents and accidents in accordance with hotel requirements
• Ensure that employees aware of all fire and evacuation procedures as well as healt and safety requirements.

• Authenticity
• Humility
• Excellence
• Generosity
• Graciousness
• Stewardship

SECTION THREE:                     JOB SPECIFICATIONS

Position                                      Director of Housekeeping

CHARACTERISTICS

REQUIRED

ESSENTIAL

DESIRABLE

PHYSICAL

• Neat appearance
• Articulate
• Good Posture

LANGUAGES

• Oral and written fluency in English
• Local language

Other languages

QUALIFICATIONS /

TRAINING

• Degree in Hotel Management
• Good Housekeeping knowledge

WORK EXPERIENCE

• At least 2 years’ experience in a similar position

• 10 or more years’ experience

DISPOSITION

Leadership;

Relationships;

Character;

Potential

• Good organizational skills
• Good level of engagement with guests
• Good knowledge of Housekeeping Operations

OTHERS

• Must be able to lead and manage a team and have previous experience of doing so
• Knowledge of Opera Property Management System would be desirable
• Must be proficient in Microsoft Office