The Executive Housekeeper is responsible for the overall management and operation of the Hotel Housekeeping Department. The position ensures that guest rooms, public areas, back-of-house areas, and other hotel facilities are maintained to the highest standards of cleanliness, hygiene, presentation, safety, and guest satisfaction.

Key Responsibilities

1. Housekeeping Operations

• Plan, organize, and supervise daily housekeeping operations.

• Ensure guest rooms and public areas meet established cleanliness and presentation standards.

• Conduct regular inspections of guest rooms, corridors, public areas, back-of-house areas, and housekeeping facilities.

• Ensure rooms are prepared and released according to hotel standards and operational requirements.

• Coordinate with Front Office regarding room status, arrivals, departures, VIP guests, room moves, and special requests.

• Establish and maintain effective cleaning procedures, checklists, and quality standards.

• Ensure proper handling of lost and found items.

2. Team Leadership & Staff Management

• Recruit, train, coach, and develop housekeeping employees.

• Prepare staff schedules, assignments, and daily work plans according to occupancy and business needs.

• Conduct daily briefings and communicate operational priorities to the team.

• Monitor employee performance, attendance, grooming, and discipline.

• Provide regular performance feedback and recommend training or development programs.

• Maintain a positive, professional, and service-oriented working environment.

3. Quality & Guest Satisfaction

• Maintain consistent hotel cleanliness and housekeeping standards.

• Respond promptly to guest complaints and special requests related to housekeeping.

• Follow up on guest feedback and implement corrective actions where required.

• Work closely with other departments to resolve guest and operational issues.

• Support the hotel's guest satisfaction and service quality objectives.

4. Inventory & Cost Control

• Monitor housekeeping supplies, linen, uniforms, guest amenities, chemicals, and operating equipment.

• Maintain appropriate inventory levels and establish par-stock requirements.

• Control departmental expenses and minimize unnecessary consumption and wastage.

• Conduct regular inventory and linen counts.

• Monitor the condition and usage of housekeeping equipment and arrange repairs or replacement when necessary.

• Work with Purchasing and Finance to manage departmental procurement and budgets.

5. Hygiene, Safety & Compliance

• Ensure compliance with hotel hygiene, sanitation, health, safety, and environmental standards.

• Ensure cleaning chemicals are stored, labeled, and used correctly.

• Conduct regular checks of housekeeping equipment and work areas.

• Ensure employees follow proper occupational health and safety procedures.

• Implement appropriate procedures for emergencies, accidents, and hazardous situations.

6. Administration & Reporting

• Prepare housekeeping departmental reports, schedules, forecasts, and budgets.

• Monitor occupancy-related staffing requirements and productivity.

• Maintain accurate records for inventory, linen, uniforms, equipment, maintenance issues, and lost and found.

• Participate in management meetings and communicate departmental performance and challenges.

• Develop and update housekeeping SOPs and operational procedures.

7. Interdepartmental Coordination

• Coordinate closely with Front Office, Engineering, Food & Beverage, Security, Human Resources, and other departments.

• Communicate room maintenance issues to Engineering and follow up until completion.

• Support hotel events, VIP arrivals, group arrivals, and special functions.

• Participate in hotel-wide projects and initiatives as assigned by management.

Key Performance Indicators (KPIs)

• Guest satisfaction and housekeeping-related guest feedback

• Guest room cleanliness scores

• Public area cleanliness standards

• Room turnaround and readiness

• Housekeeping productivity

• Departmental budget and cost control

• Linen and amenity consumption

• Staff attendance and turnover

• Training completion and employee performance

• Compliance with hygiene, safety, and hotel SOPs

Knowledge and Experience

• Diploma/Degree in Hospitality Management or related fields preferred (equivalent operational experience highly valued)
• Deep knowledge of housekeeping chemicals, modern cleaning equipment, and fabric/laundry care standards
• Minimum 3-5 years of experience as Executive Housekeeper or Assistant Executive Housekeeper in 4/5-star hotels or luxury resorts
• Good command of English (especially for cross-department communication and handling guest requests)
• Proficient in Hotel PMS (e.g., Opera, Smile) and basic MS Office (Excel, Word) for scheduling and inventory tracking
• Strong grasp of cost control, inventory management (linen, amenities), and labor scheduling

Competencies

• Hands-on leader who can lead by example and train staff on standard operating procedures (SOPs)
• Sharp eye for detail, cleanliness, and room presentation standards
• Problem-solving mindset to handle guest complaints and room maintenance issues quickly
• Ability to work under pressure, manage tight room turnaround times during peak seasons/full house
• Physically fit and energetic, capable of conducting daily physical inspections of rooms and public areas
• Great team connector with strong communication skills to coordinate smoothly with Front Office and Engineering
• Polished appearance and professional grooming standards at all times