Responsible for receiving, recording, coordinating, and following up on guest requests related to Housekeeping services, ensuring accurate and timely service delivery while maintaining high standards of guest satisfaction.

Key Responsibilities

• Receive and accurately record guest requests for Housekeeping services via telephone, hotel systems, or other communication channels.

• Enter all requests correctly into the hotel system, including room number, guest details, preferences, and special requirements.

• Confirm request details with guests to ensure accuracy and avoid misunderstandings.

• Coordinate with Housekeeping supervisors and Room Attendants to ensure timely completion of guest requests.

• Monitor the status of requests and follow up until completion.

• Handle requests for towels, pillows, blankets, extra beds, toiletries, amenities, and other room supplies.

• Receive and coordinate maintenance requests reported by guests and communicate them to the Engineering Department.

• Handle guest inquiries and complaints professionally and provide appropriate assistance or escalate issues when required.

• Coordinate with Front Office, Housekeeping, Engineering, and other departments to ensure smooth service delivery.

• Maintain accurate records of guest requests, calls, follow-ups, and completed services.

• High school diploma or equivalent; a diploma or degree in Hospitality or Hotel Management is preferred.

• Previous experience in Housekeeping, Guest Services, Front Office, or a hotel environment is preferred.

• Excellent communication and customer service skills.

• Professional and courteous telephone etiquette.

• Good knowledge of hotel systems and order/request management systems.

• Strong attention to detail and accuracy when recording guest requests.

• Ability to coordinate effectively with Housekeeping, Front Office, Engineering, and other departments.

• Ability to handle multiple requests and work effectively under pressure.

• Good command of English; Arabic is an advantage.

• Strong organizational and follow-up skills.

• Ability to handle guest complaints and resolve issues professionally.

• Good problem-solving and interpersonal skills.

• Knowledge of hotel service standards and Housekeeping procedures.

• Flexible to work shifts, weekends, and public holidays.

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