Novotel Samator Surabaya Timur is conveniently located 20 minutes away by car from Juanda International Airport through the highway and close distance to the industrial area, culinary section well-known universities, shopping center, and other city attractions. Featuring 264 rooms with suites, accompanied by In Balance gym-spa & sauna, a Food Exchange restaurant, The Heritage restaurant, Parigie Coffee and Pastry, and Damsole Pool Bar offers wide National and International culinary selections for the social dining experience. The 700 sqm Grand Ballroom and 15 functional meeting rooms are available to cater to the meeting and social event needs. Large adaptable basement parking area of up to 450 cars

**Responsibilities:**

• Assist the Housekeeping Manager in overseeing all daily housekeeping operations and staff management
• Supervise and coordinate housekeeping staff to ensure efficient completion of cleaning tasks and room turnover
• Conduct quality inspections of guest rooms, common areas, and back-of-house spaces to maintain established cleanliness standards
• Manage housekeeping inventory, including supplies, linens, and equipment, and coordinate reordering as needed
• Train, mentor, and develop housekeeping team members on proper cleaning procedures, safety protocols, and guest service standards
• Create and manage staff schedules to ensure adequate coverage and optimal operational efficiency
• Address guest complaints and concerns related to housekeeping services and implement corrective actions
• Maintain detailed records and reports on room status, maintenance issues, and staff performance
• Coordinate with maintenance and engineering departments to address facility repairs and equipment issues
• Ensure compliance with health, safety, and sanitation regulations and company policies
• Support budget management by monitoring labor costs and controlling supply expenses
• Assist in implementing new cleaning procedures, technologies, and best practices to enhance operational efficiency

**Qualifications:**

**Required:**

• Minimum 2 years of housekeeping operations or hotel management experience
• Proven experience managing housekeeping operations for properties with 250+ rooms
• Demonstrated supervisory or team leadership experience
• Strong knowledge of housekeeping standards, cleaning procedures, and sanitation protocols
• Proficiency in housekeeping management software and inventory systems
• Excellent organizational and time management skills
• Ability to communicate effectively with staff at all levels and resolve conflicts professionally
• Physical ability to perform housekeeping duties and walk through properties regularly

**Preferred:**

• Associate's degree or certification in hospitality management or related field
• Experience with budget management and cost control in housekeeping operations
• Familiarity with health, safety, and sanitation regulations (OSHA compliance)
• Knowledge of green cleaning practices and sustainable housekeeping initiatives
• Experience training and developing housekeeping staff
• Proficiency in multiple languages
• Previous experience in a luxury or upscale hotel environment

WHY WORK FOR ACCOR

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.