Situated on one of the most charming beaches of Phu Quoc island, only 10 minutes from the airport, Novotel Phu Quoc Resort is a natural paradise overlooking the Gulf of Thailand.

The Resort provides multiple choices of rooms for family, couples, groups, and individual travellers with 246 spacious and comfortable rooms set in the main building, perfect for those chasing the contemporary design, whilst natural beauty seekers can opt to stay at our beautiful 120 bungalows located in the tropical garden or with ocean view and access to the beach.

Cuisine means discovering new tastes, and our Ex-Chef proposes a mix of traditional and modern with dedicated cooking methods. Seafood restaurant lets you explore the island’s speciality; our Seafood platter is a signature dish known for its umami flavour, ideal for sharing with family or friends.

From dawn to nightfall, discover moments and experiences to entice and delight, whether savouring a delicious cocktail at Ocean Bar while watching the sunset, lying down by the Infinity Pool steps from the beach or kayaking to immerse yourself in the beauty of sunrise.

Novotel Phu Quoc Resort loves families and has an exclusive children’s policy, complimentary for up to 16 years old if sharing the rooms with parents. We also propose various activities and services that satisfy all ages and make every moment matter for the family.

“Children Activities Program” delivers various choices to attract and retain children based on the four essential fundamentals: Discovery, Artistic, Connection and fun, and Event. Furthermore, with the unique “Kid’s Care” service, the parents will have more opportunities to enjoy their “me time” as it welcomes all the children from 5 to 11 years old during specific times of the day. Our propaganda is Happy children, happy holiday.

Like a hidden pearl, In Balance Spa is where guests will find their sense of rejuvenation through various treatments and massages. Besides that, there are well-equipped fitness centres and tennis courts for those who want to stay in shape.

Set a mission of providing a complete holiday; the All-Inclusive concept is created to give credit full right to enjoy an authentic vacation free of stress. With this package, guests can eat and drink anywhere, any time, starting from 06:30 AM until 11:00 PM. Free wide range of activities for adults, kid and family. Not to mention, more benefits are included, starting from a minimum of 07 nights. We invite you to explore our special offer section to discover our All-Inclisive.

The Resort is also perfect for MICE as our ballroom can accommodate hundreds of people, and the wide sandy shore is ideal for team building. For those couples who wish for a dream wedding, whether it is a stylish wedding in the ballroom, a barefoot wedding on the beach, or a fabulous reception under the stars, we’re delighted to be a part of your event.

Primary Responsibilities

Security Responsibilities

• Monitor the entire security activities of the hotel.
• Consulting, advising and coordinating to build security systems
• Recruitment and professional training for employees
• Manage and supervise the activities of the security department according to the process
• Coordinate the relevant departments in the operating process
• Contact nearby or local authorities for coordination when needed
• Combine all the departments in the fire prevention and evacuation of guests and staff in hotel incidents
• Coordinate with the fire prevention police to prepare internal training courses in the hotel
• Directly solve security incidents in the hotel and report to the superior promptly
• Maintain and ensure the system of security equipment always works well
• Property management and property use under the Security and Hotel Division
• Manage the workflow, adjust as needed, ensure the security for the hotel
• Monitor and speed up jobs related to delivering letters and messages, ensuring the service to all guests, parts of the hotel
• Responsible for the assignment of customer service requests and weekly work schedules for employees
• Control important events or issues in the course of work
• Control the activities of vehicles in and out of the hotel
• Supervising and checking the guest service work of staff
• Ensuring the work area is always orderly, the equipment to serve customers must be in good working condition and ready
• Report on incidents of security and order in the hotel area

Team Management

• Interview, select and recruit Security guard/supervisor.
• Identify and develop team members with potential
• Conduct performance review with the team
• Constantly monitor team members’ appearance, attitude and degree of professionalism
• Prepare detailed induction programs for new employees
• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the job tasks
• Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication

Other Responsibilities

• Maintain complete knowledge of all hotel services/features
• Be fully conversant with hotel fire & life safety/emergency procedures
• Attend all briefings, meetings and trainings as assigned by management
• Report for duty on time wearing clean and complete uniform at all times
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the Management
• Responsible for recruiting and organizing training for personnel within the department, ensuring that staffing needs are met and team capabilities are developed
• Prepare monthly/quarterly reports on the department's asset management in compliance with regulations, ensuring transparency and accuracy.
• Other Duties: Carry out other duties as reasonably assigned by the Department Head or Management, including providing support to other positions/departments when required, in alignment with professional competencies and the hotel's policies and regulations.

Profile

Knowledge and Experience

• Diploma education or similar educational qualification
• Clean criminal record
• Minimum 2 years of experience in a supervisory position in the hotel or related field
• Good reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Good working knowledge of MS Excel & Word

Competencies

• Strong leadership, interpersonal and training skills
• Strong health and agile manner
• Good communication and customer contact skills
• Results and service oriented with an eye for details
• Ability to multi-task, work well in stressful & high-pressure situations
• A team player & builder
• A motivator & self-starter
• Well-presented and professionally groomed at all times.

• 100% salary and 100% service charge during the probation period.
• Full Social, Health, and Unemployment Insurance contributions right from the probation period.
• 13th-month salary & Resort's performance-based bonus.
• Monthly Officer Check (OC) allowance at the Resort’s restaurants.
• Relocation Allowance.
• Monthly Phone Allowance.
• Monthly Gasoline Allowance.
• Housing Allowance / Free accommodation at Heartist House.
• 03 complimentary meals per day at the staff cafeteria.
• Special employee discounts on services at Novotel Phu Quoc Resort and all Accor hotels worldwide.
• Professional training programs from AccorHotels Academy.
• International, professional, and dynamic working environment.
• Engaging team activities: Birthdays, Year-End Party, Football/Volleyball clubs, etc.