Darwin is a city unlike anywhere else in Australia. Stunning harbour sunsets, world class markets, a thriving food and bar scene, and a gateway to some of the country's most extraordinary landscapes including Kakadu, Litchfield and the Tiwi Islands.

It's a place where lifestyle and career can genuinely coexist, and for the right person, it's a sea change worth making. At the heart of it all, Novotel, Mercure and ibis Darwin Airport Resorts are in the middle of an exciting transformation. Airport Development Group has invested $25 million to create a world class destination, with major upgrades across accommodation, dining and events, all set within newly landscaped tropical gardens that capture the spirit of the Top End.

As part of the global Accor network with over 5,700 hotels across 110 countries, we are guided by a clear purpose: pioneering the art of responsible hospitality, connecting cultures with heartfelt care.

Here, you don't just work in hospitality. You become a Heartist.

• Greet and welcome guests, assist with enquiries and restaurant bookings.
• Assist guests with menu offerings and maximise sales opportunities through knowledge of product and suggestive selling.
• Be knowledgeable of and operate within the Food Safety Program (e.g. Awareness of allergies and dietary requirements)
• Maintain clean and neat presentation of bar and restaurant area(s), following set opening, closing and daily procedures.
• Take responsibility for your designated section and station.

• Proven track record in customer service within the hospitality sector
• Proficiency in food & beverage protocols, encompassing table service, beverage expertise, event service and coffee crafting skills (strongly valued)
• Good English and communication skills to create connections with our guests
• Adaptable within diverse food & beverage settings, with flexibility across different schedules including early mornings, evenings, weekends and public holidays as required
• Possession of a valid RSA or an equivalent qualification for the specific Country / State / Territory or willingness to get one
• Passion for engaging with guests and collaborating within a team of diverse professionals
• Full Australian working rights - this position is not available for sponsorship

What's in it for you

• ALL Heartist Program – Enjoy exclusive discounts on accommodation and food & beverage at Accor properties worldwide.
• Family & Friends Discounts – Share the benefits of your career with your loved ones, offering them discounts on accommodation, services, and events.
• Accor Live Limitless (ALL) Loyalty Program – Earn status and reward points with every stay, unlocking more benefits and experiences.
• Learn Your Way – Access leading training platforms like Accor Academy and Typsy to advance your career and skills.