Raffles Hotels & Resorts

The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future.  Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment. 

About Raffles London

Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses with a name is synonymous with luxury, glamour, and extraordinary adventure. 

This fine Grade II* listed Edwardian building has been transformed with 120 rooms and suites along with a collection of 85 exceptional branded residences. Within The OWO destination there are a total of nine restaurants and three bars, including one by our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600 seated-capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events.

Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections. 

At Raffles, you arrive as a guest, leave as a friend and return as family. 

SCOPE OF POSITION

To be responsible for the control of linen stocks within the Linen Room and the distribution to various departments throughout the hotel. Supporting the Linen / Uniform Porters and ensuring the upkeep of all storage areas.

RESPONSIBILITIES

Operation

• To action and manage the items laundered in the Linen/Laundry areas
• To action and to assist the linen deliveries in the pantry and service areas
• To cover uniform issuing and dispatch to contractors the staff uniforms and guest work
• To provide a great guest experience by avoiding oversights, damage and late deliveries where possible
• To communicate with Laundry, guest work contractors and the equipment suppliers (regular maintenance)
• To deputies during Laundry Manager’s time out of the operation
• To act as an ambassador of The Raffles London at The Owo during your interaction with guests and colleagues

• To ensure all floors are well stocked with linen, allowing a smooth turn round of guest rooms
• To clear dirty linen continually from the floors
• To deliver items of bedding to the room attendant when requested
• To stock pantries observing good time management, when delivering to floors that need stock levels to be topped up urgently
• To be responsible for  the linen and the equipment in laundry
• To ensure linen delivery and collection runs smoothly and swiftly to avoid delay
• To ensure trollies are manoeuvred in a safe manner around corridors and back stairs
• To communicate with Room Attendants and Laundry Manager regarding any issues of linen misuse
• To ensure that the billing for the guest laundry work is handed over to the Housekeeping Coordinator
• To assist with the staff uniform delivery and collection supply and maintaining staff uniforms
• To maintain the hotel’s stock of linen
• To be able to prioritize the daily tasks
• To assist the Laundry Manager during the stock take process
• To be flexible in your working hours in-line with business requirements
• To cover house porter shift and night shifts when is necessary.

• To maintain a clean and efficient stores and floors to attain the highest hotel & department standards
• To be well groomed and wearing a clean uniform at all times
• To behave towards all guest in a professional and polite manner at all times
• To respect guest privacy by being quiet and respectful in the corridors and service spaces
• To work carefully within a set time frame with high attention to detail
• Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned.

Leadership

• To update work assignments in Knowcross
• To report defects in rooms via Knowcross 
• To monitor the linen/towelling rotation on the floor by using the RFID tag system
• To report any issues with RFID equipment
• To report any RFID tag shortages
• To attend training (on-going & induction ) to maintain Housekeeping &  The Raffles – The owo standards
• To assist the Laundry Manager/ Housekeeping trainer with the RFID training system and all the Laundry equipment
• To attend any department training sessions and/or meetings when required

Health and Safety

• Ensure that all potential and real hazards are reported immediately and rectified
• Be fully conversant with all departmental Fire, Emergency and BOMB procedures
• Emergency procedures are rehearsed regularly with attendance records, implemented and enforced to provide for the security and safety of guests and employees
• Ensure the safety of the persons and the property of all within the premises, by strict adherence to existing laws, statues and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre-planning a defence against them
• Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department

QUALIFICATIONS, SKILLS & EXPERIENCE

Essential

• Recent experience within luxury wellness or a similar role
• Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation
• Able to work within a team
• Ability to multitask and remain calm under pressure
• Professional and well-groomed
• To be detail-oriented
• Ability to communicate in English.

Desirable

• An understanding of the luxury sector.
• A passion for hospitality and an understanding of the UHNW customer.

Disclaimer

• The information and statements in this Job Description only indicate the general nature and level of work to be performed by the employee. They are not an exhaustive list of all required responsibilities, duties and skills. Additional duties may be assigned and requirements may vary from time to time, in particular during special project periods. You may also be required to work in another position and another department from time to time, dependent on the needs of the business and within reason.
• Please note that this position will involve an element of pulling, Lifting, Pushing and/or Manual Handling.
• This position requires the fulfilment of night shift duties based on the operational needs of the business. The ability and willingness to work during these hours is a necessary condition of employment.

This document reflects the job content at time of writing and will be subject to periodic change in the light of changing operational and environmental requirements.  Such changes will be discussed with the jobholder and the job description amended accordingly.

Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

• 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
• Staff meals whist on duty.
• Free dry cleaning for uniform.
• Employer pension contribution of 3%
• Enhanced sick pay.
• Enhanced maternity, paternity and adoption pay.
• Life Assurance 1x salary
• Employee assistance program, including virtual GP and financial advice.
• Season ticket loans and cycle to work scheme.
• Colleague gifting to celebrate special occasions.
• Paid days off to move house or give back time to a charity of your choice.
• Internal learning and development programmes tailored to you.  
• Fun-filled events, whether that’s a pub quiz, team run or festive party.
• Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
• Worldwide development opportunities across Accor’s extensive brand portfolio.

Our Values

Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. 

Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.​

Belonging:
We celebrate our differences. We support each other and we always stand together.​

Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences. ​

Integrity:
We build trust through mutual respect and being authentic.​

Diversity & Inclusion

Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

About the Application Process:

At Raffles, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

We aim to respond to every application promptly, however if you do not hear form us within 2 weeks, please assume your application has not been successful at this time.