Ibis Budget Newcastle is looking for a natural born leader to assist the General Manager with the everyday running of the hotel operation. The ideal candidate for the role is someone who thrives in a fast-paced environment, is not afraid to be hands-on, ambitious, motivated, and has had previous experience in a Front Desk or management role.

Responsible for the supervision of the smooth and efficient daily operation of the Hotel and ensures that all hotel guests and visitors receive an optimum level of service and care at all times.

This is a hands-on role, highly customer focused, and requires an individual who can lead by example in meeting and maintaining our team brand standards. In addition, you will:

• Assuming responsibility for the operation of the hotel under the guidance of the General Manager, including overnight caretaker duties
• Oversee all guest arrivals and departures, ensuring room allocations and check in/out processes adhere to agreed procedures and standards.
• Manage and supervise tasks of staff to ensure that highest quality service is delivered and department standards are met.
• Review and implement Procedures
• Communicate with General Manager on all matters regarding guest services & hotel operations.
• Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently.
• Have the necessary skills and training to actively resolve complaints and challenges presented by customers.

This job requires 5 overnights stay per week. Please note this role requires you to live on site with accommodation and utilities included.

• You will have proven leadership experience and a genuine personable service style that always blows our guests away.
• Excellent customer service skills and enjoy creating memorable moments for guests
• Strong analytical and problem-solving skills
• You are able to manage your time and can handle juggling numerous tasks at once but still able to follow procedure and maintain a high awareness of security.

What is in it for you:

• ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide on Accommodation and Food & Beverage
• Opportunity to develop your talent and grow within your property and across the world!