The MGallery Hotel Collection features boutique hotels, each with its own original design and unique stories to tell. Choosing to join MGallery is choosing to live and experience Memorable Moments.

MGallery Nairobi Gigiri will feature 105 rooms and suites; four restaurants, including an all-day dining venue, a signature dining experience, a pool bar, and a rooftop restaurant and bar; meeting rooms and a business centre; and wellness facilities spanning a gym, pool and spa.

With a prime location on Gigiri’s Limuru Road, fairly close to Nairobi’s city centre and Village Market, it will attract UN and NGO delegates, consultants and contractors, as well as diplomats, leisure visitors and the local community.

We are seeking a dynamic and results-driven Sales Account Manager to join our team in Nairobi, Kenya. As a Sales Account Manager, you will be responsible for managing and growing relationships with our most valuable clients, driving sales, and ensuring customer satisfaction.

Key Responsibilities

• Develop, manage, and maintain strong, long-term relationships with key corporate, diplomatic, MICE, travel trade, and high-value leisure accounts.
• Develop and implement strategic account plans to grow revenue, increase account production, and maximise business opportunities.
• Proactively prospect and acquire new business, while identifying opportunities to increase room nights, meetings, events, dining, and other hotel revenue streams within existing accounts.
• Conduct regular client visits, business reviews, sales calls, site inspections, and networking activities to understand client needs and strengthen relationships.
• Prepare and negotiate proposals, RFPs, contracts, rates, and commercial agreements in line with the hotel's business strategy and profitability objectives.
• Drive sales conversion by effectively presenting the hotel's luxury accommodation, dining, meetings, events, and unique guest experiences.
• Collaborate closely with Revenue, Reservations, Front Office, F&B, Events, and other operational teams to ensure seamless delivery of client requirements and exceptional guest experiences.
• Monitor account performance, room nights, revenue contribution, sales pipeline, forecasts, and key account KPIs, taking corrective action where required.
• Maintain accurate and up-to-date client information, activities, opportunities, and sales reports within the CRM and hotel sales systems.
• Proactively identify market trends, competitor activity, emerging business opportunities, and changes in client requirements to support the hotel's commercial strategy.
• Handle client concerns and service recovery matters promptly and professionally, ensuring high levels of client satisfaction, loyalty, and retention.
• Represent the hotel professionally at trade shows, industry events, networking functions, client events, and other business development activities.
• Work collaboratively with the wider Sales & Marketing team to achieve hotel revenue, occupancy, market share, and business development objectives.

• Bachelor’s degree in Hospitality Management, Business Administration, Marketing, Sales, or a related field.
• Minimum 5 years of proven sales or account management experience within a luxury or 4/5-star hotel environment, preferably with an international or recognised hospitality brand.
• Demonstrated track record of achieving and exceeding hotel sales, revenue and business development targets.
• Strong experience managing and developing corporate, MICE, diplomatic, government, travel trade and high-value leisure accounts.
• Proven ability to prospect, acquire and convert new business while growing and retaining existing key accounts.
• Strong knowledge of luxury hospitality sales, hotel products, market segmentation, competitor activity and customer expectations.
• Experience in preparing and managing sales proposals, RFPs, contracts, account plans and commercial negotiations.
• Strong understanding of the Kenyan and East African corporate, travel and luxury hospitality markets, with an established network considered an advantage.
• Excellent relationship management, negotiation, networking, presentation and business development skills, with the confidence to engage senior decision-makers.
• Strong commercial and analytical acumen, with the ability to monitor account production, revenue performance, market trends and sales opportunities and translate insights into action.
• Proficiency in CRM and hotel sales systems, as well as Microsoft Office, particularly Excel and PowerPoint.
• Exceptional communication and interpersonal skills, with a polished, professional and service-oriented approach consistent with a luxury hospitality brand.