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As a Host of Pullman, you join a dynamic, highly visible, and approachable team. Your presence can be felt throughout the hotel as you welcome guests, build rapport, and facilitate exchanges – supporting guests and your team members through your proactivity and knowledge. You are a trusted resource, ensuring guests feel comfortable, engaged, and connected to the hotel, the brand, and the local culture throughout their stay.

Key Responsibilities

• Act as the host of Pullman – As a brand ambassador, you have a knack for being in the right spaces at the right times, ensuring guests enjoy seamless and engaging stays that feel uniquely Pullman.
• Provide a warm welcome and farewell – guide guests upon arrival, acting as traffic controllers for the lobby space during high traffic moments.
• Take special care of VIP guests (ALL Platinum & Diamond) – send pre-arrival communications, arrange welcome amenities, and ensure thoughtful departure notes.
• Promote and upsell hotel services – highlight and book restaurants, rooms, spa/wellness treatments, concierge offerings, and other experiences.
• Be a source of knowledge – stay up-to-date on hotel services, events, local culture, and hotspots, providing accurate and relevant information to guests.
• Connect people and experiences – foster meaningful interactions between Heartists, guests, and locals to enhance the sense of community.
• Collaborate across teams – work closely with Front Office, Housekeeping, F&B, Events, and Concierge to anticipate guest needs and resolve issues quickly.

Qualifications

• Education: Degree in Hospitality Management or equivalent guest-facing experience.
• Experience: At least 1 year in guest-facing roles within hotels.
• Personality Fit: Naturally curious, tech-savvy, innovative, engaging, and comfortable sparking conversations.
• Languages: Proficiency in the market’s traveler primary language required, second language proficiency preferred.

Skills & Competencies:

• Warm, collaborative, and approachable personality.

• Knowledge of local lifestyle, culture, and dining to provide authentic recommendations.

• Ability to upsell hotel services naturally and confidently.

• Comfortable moving across multiple spaces and engaging different types of guests.

• Attentive to detail.

• Flexible, proactive, and energized in a fast-moving environment.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.