We are seeking an experienced and professional Restaurant Captain to lead our dining room operations at our establishment in Baghdad, Iraq. The Restaurant Captain will be the cornerstone of our front-of-house team, responsible for delivering exceptional guest experiences while maintaining the highest standards of service excellence. This leadership position requires a decisive professional who can manage staff effectively, coordinate seamlessly with kitchen operations, and ensure every guest leaves with a memorable dining experience.

• Lead, supervise, and mentor dining room staff to ensure consistent execution of service standards and procedures
• Greet guests warmly, manage seating arrangements, and coordinate table assignments to optimize flow and guest satisfaction
• Oversee all aspects of table service, including order accuracy, timing, and presentation
• Resolve guest concerns and complaints professionally and promptly, taking decisive action to ensure satisfaction
• Coordinate communication between front-of-house and kitchen staff to maintain service efficiency and quality
• Conduct staff training sessions on service protocols, menu knowledge, and customer interaction techniques
• Monitor compliance with health, safety, and sanitation regulations throughout the dining area
• Manage reservations and special requests, communicating effectively with guests and team members
• Maintain detailed knowledge of menu items, ingredients, and wine or beverage pairings to assist guests
• Perform opening and closing duties, including station setup and inventory checks
• Provide performance feedback to team members and contribute to staff development initiatives

• Minimum 3 years of progressive experience in restaurant service management or fine dining establishments
• Proven leadership and team management skills with the ability to motivate and develop staff
• Exceptional customer service skills with a strong focus on guest satisfaction and experience
• Excellent communication and interpersonal skills in English; multilingual abilities are preferred
• Comprehensive knowledge of fine dining service standards, protocols, and etiquette
• Strong problem-solving abilities and sound judgment in high-pressure situations
• Demonstrated time management skills and ability to prioritize multiple tasks simultaneously
• Knowledge of food safety, health codes, and sanitation regulations
• Professional demeanor with strong attention to detail and organizational skills
• Ability to work flexible hours, including evenings, weekends, and holidays as required
• Experience in training and mentoring hospitality staff is preferred
• Familiarity with wine service and beverage knowledge is advantageous

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.