MAMA?

Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!

These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price. 

More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy.

Whatever your role, we're all here to make the customer experience as unforgettable as possible. 

Our mission: to bring little moments of happiness to people.

Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience.

Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.

------------------------------ 

Our commitment to diversity and inclusion: 

Mama is an inclusive company, and our ambition is to recruit and promote diverse talent. 

🌟 THE MISSION

You’re the person who keeps Mama running smoothly behind the scenes 🔧⚡ — making sure every room, fixture, and technical detail works exactly as it should.

As our Rooms Technician, you’re hands-on, solution-focused, and always ready to jump in. From a flickering light to a stubborn AC unit, you make sure our guests experience nothing but comfort, even when they never see the work behind it. 🛏️✨

You don’t just fix things — you keep Mama’s world moving.

HERE’S WHAT YOU’LL BE RESPONSIBLE FOR

🔧 Technical Troubleshooter

• Carry out preventive and corrective maintenance across guest rooms and related areas
• Respond quickly to technical faults and guest room maintenance requests
• Diagnose and resolve issues across electrical, plumbing, HVAC, carpentry and general building systems
• Ensure all repairs are completed safely, efficiently and to a high standard

🛏️ Guest Comfort Guardian

• Ensure guest rooms are fully operational, comfortable and presented to brand standards
• Attend to maintenance requests promptly and professionally
• Minimise room downtime and support a seamless guest experience
• Work discreetly and respectfully when entering occupied rooms

⚡ Preventive Maintenance Pro

• Complete scheduled inspections and preventive maintenance programmes
• Identify potential issues before they become guest-impacting problems
• Maintain accurate records of completed works, faults and follow-up actions
• Escalate major technical concerns to the Engineering team

🤝 Team Player

• Work closely with Housekeeping, Front Office and Engineering to resolve room-related issues
• Communicate clearly on outstanding repairs and room status
• Support the wider Engineering team with day-to-day operational requirements
• Be a reliable and approachable point of contact for colleagues across the hotel

🛡️ Safety & Standards Champion

• Follow all health, safety and environmental procedures
• Ensure maintenance work is carried out in line with hotel standards and local regulations
• Use tools, equipment and chemicals safely and responsibly
• Maintain a clean and organised work area

MADE FOR YOU… ONLY IF ✨

• You have previous Engineering / Maintenance experience in a hotel or hospitality environment 🏨
• You have hands-on experience maintaining guest rooms and hotel facilities
• You have good knowledge of electrical, plumbing, HVAC and general maintenance
• You are practical, hands-on and confident troubleshooting technical issues 🔧
• You have a strong eye for detail and take pride in getting things right
• You understand that speed matters when a guest’s comfort is involved ⚡
• You are organised, reliable and able to prioritise multiple maintenance requests
• You communicate clearly and work well with different departments
• You take health, safety and compliance seriously
• You are comfortable working in a fast-paced, high-energy hotel environment

YOUR LITTLE EXTRAS 🎯

• Pre-opening hotel experience? Big plus 🏗️✨
• Experience with lifestyle, design-led or luxury hospitality brands
• Knowledge of hotel engineering systems and maintenance software
• Multi-skilled across several technical disciplines
• You’re naturally curious and enjoy figuring out how things work
• You bring a hands-on, can-do Mama attitude — calm under pressure, quick to respond and always ready to get stuck in 🔥

WORK AUTHORISATION 🌍

• Applicants must already hold valid work rights/work authorisation for South Africa. Visa sponsorship is not available for this position. Candidates must be legally eligible to work in the country where the role is based.

Next, we're sure you know the tune 🎶:

• First melody: “At Mama, no AI! We review your application in person and take the time to understand your background. 🎧
• First verse: We organise an initial telephone interview with our People & Culture Team to see if your application fits in with our rhythm. 🤳
• Chorus: Once you've passed the phone interview, we'll arrange a remote meeting 💻 or a meeting at Mama 🤝 to meet the Gang! 
• Last verse: Naturally, you'll receive a response from us within two to three weeks at the latest, whether it's a ✔️ or a ✖️.