Location: On-site in Knutsford, Cheshire, North-West England (not remote)

Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality.

Your purpose will be:

Job Purpose

The Food & Beverage Administrator provides administrative and operational support to the Food & Beverage department, ensuring the efficient management of purchasing, stock control, invoicing, reporting, staffing records, and compliance documentation. The role is key in supporting the day-to-day operation of food and beverage services while maintaining accurate records and contributing to departmental profitability and service standards.

Key Responsibilities

Administration & Reporting

• Maintain accurate Food & Beverage records, databases, and filing systems.
• Produce daily, weekly, and monthly sales, labour, and cost reports.
• Assist with budget tracking and departmental financial reporting.
• Prepare meeting agendas, minutes, and action logs.
• Monitor departmental KPIs and provide performance reports to management.

Payroll & Staffing Support

• Maintain employee records, rotas, and attendance records.
• Support managers with recruitment administration and onboarding documentation.
• Assist with payroll submissions, timesheets, and holiday records.
• Coordinate training records and compliance documentation.

Compliance & Health & Safety

• Maintain records relating to food safety, HACCP, health and safety, and licensing requirements.
• Ensure documentation is up to date and readily available for audits and inspections.
• Support compliance with company policies and legal requirements.

Customer & Operational Support

• Assist with administration for events, functions, and catering operations.
• Handle internal and external enquiries professionally.
• Support the Food & Beverage management team with operational projects and initiatives.
• Contribute to continuous improvement within the department.

Skills & Experience

Essential

• Previous administrative experience.
• Strong organisational and time-management skills.
• Excellent attention to detail and accuracy.
• Proficiency in Microsoft Office, particularly Excel, Word, and Outlook.
• Strong communication and interpersonal skills.
• Ability to manage multiple priorities and meet deadlines.

Desirable

• Previous experience within hospitality, catering, or Food & Beverage operations.
• Knowledge of stock management and purchasing systems.
• Experience with payroll, rota, or finance software.
• Understanding of food safety and hospitality compliance requirements.

Personal Attributes

• Professional and reliable.
• Highly organised and proactive.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.
• Flexible and adaptable to changing business needs.

• Delivering an extraordinary service experience to the highest industry standards with a distinctive personal touch as one team
• Engage with guests to offer exceptional experiences across all aspects of dining.
• Assisting guests regarding menu choices in an informative and enthusiastic way
• Taking reservations with all required details
• Boosting our revenue through upselling and other creative initiatives
• Sharing knowledge of offers, promotions, preparation, general hotel knowledge and Fairmont Cheshire, The Mere stories

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

• 2 to 3 years’ experience in 5-star luxury hotels
• At least 1 to 2 years’ experience in a similar role
• Creative, responsible hardworking attitude with positive work ethics
• Ability to adapt different software’s and use Microsoft, PW, Severooms,Fetch,
• Keen eye for detail in Menu design and grammar 
• Passion for and understanding of 5-star hospitality restaurant experience and what it takes to deliver it
• Empathetic with a talent for building rapport, and reading each guest’s desired level of interaction
• Quick thinking, resourceful and able to solve problems’ at the moment
• Ability to remain calm and courteous at all times
• Ability to work well under pressure in a fast-paced and changing environment
• Able to work collaboratively as part of a team

What is in it for you?

• Exclusive Discounts:
  • Fairmont Cheshire, The Mere, Spa and Golf discount
  • Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
  • 20% off food and beverage in on-site restaurants
• Colleague restaurant
• Being part of The Mere Team – our culture is unique!
• You will benefit from training and development opportunities
• Competitive salary and benefits including pension
• 28 days of holiday including public holidays
• 1-5 days service award based on length of service
• Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
• And last but not least you will get to work with a team of EXTRAORDINARY people