Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids’ Club.

• Build strong and lasting relationships with reconnected guests, demonstrating a genuine interest in their success and satisfaction
• Work towards achieving assigned budgets and manage all related financial/accounting processes of all Residence members and other membership programs
• Develop membership retention strategies and targets along with Re-connect Manager
• Assist Re-connect Manager in managing the communication channels between the Residences, Ownership and Hotel
• Ensure the effective operating of the “Re-Connect Club” and other membership programs
• Maintain membership database and records
• Provide exceptional guest service and support, addressing any concerns or issues promptly and professionally.
• Analyze guest data and behavior to identify potential opportunities for reconnection
• Initiate proactive outreach efforts, including personalized emails, phone calls, and other communication channels, to reconnect with lapsed guests
• Conduct site visits
• Craft compelling and persuasive messages to encourage guests to re-engage
• Engage in meaningful conversations with past guests to understand their current needs, challenges, and preferences.
• Collect guest feedback on their experience with the reconnection process and use insights to refine and improve strategies.
• Brief the guests about their benefits as part of his membership
• Being able to solve guests issues, concerns
• Assist Re-connect Manager in executing membership Marketing plans and programs effectively
• Consolidate monthly reporting of all membership activities
• Other duties as assigned

• Bachelor's degree in Business, Marketing, or a related field is preferred.
• Proven experience in guest relationship management, guest service, or sales.
• Strong communication, negotiation, and relationship-building skills.
• Guest-centric mindset with a focus on delivering exceptional guest experiences.
• Analytical and problem-solving abilities to identify opportunities and challenges.
• Familiarity with CRM software and proficiency in MS Office Suite.