The Fairmont Mara Safari Club is a luxury tented Lodge with a lush and secured private garden in the middle of the bush that connects modern comfort to an incredible adventure in the world famous Mara Savannah.  The luxuriously furnished tents overlook the hippo and crocodile filled Mara River.  The outdoor swimming pool, exciting culinary experience and breath-taking game drives makes Fairmont Mara Safari Club a must-visit destination for safari lovers and adventure seekers. Located in an intimate but wide conservancy which hosts the two last Southern white rhinos of Mara, Fairmont Mara Safari Club gives guests the possibility to closely observe the big-5 and experience all types of safaris from night game drives, balloon safaris, nature walks and bike safaris.

Reporting to the Outlets Manager responsibilities and essential job functions include but are not limited to the following:  

• Sets up and tears down service stations  

• Taking table orders for all food and beverage from the guests and serve in a professional and positive manner. 

• Provides service within Fairmont and Hotel Standards 

• Fosters a welcoming culture 

• Crisp, Efficient Food and beverage service with excellent rapport building – provides an experience, not just a meal. 

• Cash Handling 

• Knowledgeable on menus – food and beverage – Speaks passionately and informatively about the offerings 

• Tailors Service flow to the diner’s needs 

• Review daily reports, arrival, VIP, group following up on action items 

• Aware of all business within hotel on a daily basis and able to guide guests accordingly 

• Work behind the bar as bar server on occasions, and to supervise the smooth running of the outlet. 

• Attend to all guest requests, being constantly aware of anticipating guests needs. 

• Ensure smooth running of each table. 

• Help to ensure the smooth running of all guests requirements and needs on each table. 

• Clear away any used crockery, cutlery etc. 

• On occasions, be allocated to the buffets to check for replenishment, cleanliness and respond to guest requests. 

• Minimum 1 year experience in Food and Beverage preferably at a luxury property 

• An operational knowledge and proficiency in Point of Sale System an asset 

• Excellent written/verbal communication and interpersonal skills  

• Strong guest service orientation 

Physical Aspects of Position (include but are not limited to):

• Frequent standing and walking throughout shift 

• Occasional lifting and carrying up to 25 lbs 

• Frequent kneeling, pushing, pulling, sitting