At Accor, we are more than a global hospitality leader. Operating over 5,600 hotels and resorts across more than 110 countries, we are committed to creating memorable guest experiences while fostering an inclusive, supportive, and growth-focused workplace. As a Heartist®, you will be empowered to bring your personality, passion, and expertise to work every day, while enjoying opportunities for development and career progression both locally and internationally.

At Pullman Auckland, we challenge the ordinary by creating vibrant spaces where business, leisure, and connection come together. With 16 versatile event spaces and the capability to host events ranging from intimate meetings of 10 guests to large-scale conferences and banquets of up to 900 guests, we are recognised for delivering exceptional experiences through personalised service, innovation, and teamwork.

Guided by our service promise, "Progress Together, Anytime, Anywhere," we actively seek opportunities, build meaningful connections, and create positive impacts for our guests, colleagues, and community.

We are seeking an experienced and passionate Conference & Events Manager (Banquets Manager) to lead our conferencing and event operations. Reporting to the Food & Beverage Manager, you will be responsible for the end-to-end planning, coordination, and operational delivery of conferences, meetings, weddings, banquets, and special events, ensuring exceptional guest experiences, operational excellence, and strong commercial outcomes.

Leading a team of Banquets and Food & Beverage professionals, you will work closely with Sales, Kitchen, Front Office, Housekeeping, and Engineering teams to ensure every event is delivered seamlessly and in line with Pullman and Accor brand standards.

This is an exciting opportunity for a proactive hospitality leader who thrives in a fast-paced environment, is passionate about customer service, and has a proven track record in conference or banqueting management within a hotel setting.

• Lead the end‑to‑end planning, coordination of staff and execution of conferences and events through the preparation and delivery of accurate and timely Banquet Event Orders (BEOs).
• Lead, motivate, coach and develop the Banquets team, including Supervisors, to deliver consistent, high‑quality service.
• Maintain exceptional service standards, ensuring all events are delivered to client expectations and brand requirements.
• Manage banquet facilities, equipment, and service resources to support daily operations and event delivery
• Manage client enquiries, feedback, and issue resolution in a professional and timely manner.
• Oversee rostering, staffing levels, and labour costs to achieve operational and budgetary objectives.
• Monitor event billing, cash handling, and reporting processes to ensure financial accuracy.
• Ensure compliance with health and safety, food safety, and emergency procedures.
• Promote Accor and Pullman brand values and sustainability initiatives throughout the events operation.

• At least 3 years’ experience in conference, banqueting, or events management within a hotel or hospitality environment
• Proven experience leading teams in a Food & Beverage or events setting
• Demonstrated experience managing operations, staffing, and service delivery for conferences and banquets
• Strong understanding of food & beverage service standards, event operations, and guest experience
• Experience working with budgets, labour costs, and financial targets
• Sound knowledge of health & safety, food safety, and emergency procedures
• High level of written and verbal communication skills
• Managers Certificate
• First Aid Certificate
• Ability to work a rotating roster, including weekends, public holidays, and evenings/nights, as required

This is a Full Time Position, 40 hours per week, $75,440.00 per annum, plus incredible Global Benefits

Why join Pullman Auckland? 

Our People+ Culture

We are, who we serve

We hire for personality, train for skill.
A personality that reflects our brand character and embodies, the progressive, inclusive, optimistic,
and multi-hyphen spirit of our muse.

• We seek opportunities
• We connect with meaning
• We make a positive impact

We also believe in rewarding your achievements with a range of exciting employee benefits and programs.
Just to name a few:

• Your loyalty card entitles you to discounted Hotel stays, food and beverage rates and Spa treatments worldwide
• Daily staff meals provided
• Ongoing reward and recognition incentives
• Opportunities for further development and worldwide career progression within Accor