Novotel Auckland Airport is a modern 263-room hotel located just steps from the Auckland International Terminal. We combine convenience with exceptional comfort, offering travellers a seamless place to rest, recharge, and connect. As part of the global Accor network, we’re committed to delivering warm, memorable hospitality—right at the gateway to Aotearoa.

• Welcome guests and provide exceptional customer service
• Maintain tidy and well‑presented public areas
• Communicate guest requests promptly and complete clear handovers
• Support guest transport to and from the terminal (where applicable)
• Promote and engage guests in our loyalty program
• Prioritise VIP guests, including setting up and delivering amenities

You will be…

• Flexible with shifts, including weekends
• Someone with strong attention to detail
• A confident communicator in person and over the phone
• Able to anticipate guest needs with good situational awareness
• Physically fit and comfortable with frequent movement and assisting with luggage
• Knowledgeable about local businesses and able to arrange guest transport when required

• Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
• Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
• Accor's refer-a-friend bonus
• Meals on shift 
• Accor's Parental Leave Scheme
• Access to our Employee Assistance Program
• Paid birthday leave

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

ACCOR's Purpose Statement

"Pioneering the art of responsible hospitality, connecting cultures, with heartfelt care."