Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world.

• Foster Raffles Values; Authenticity, Humility, Excellence, Generosity, Graciousness, Stewardship
• Internalize Raffles Brand personality; Charismatic, Cultured, Charming, Warm, Witty, Joyful
• Treat every employee with respect and make them feel valued.
• Create relationship with employees that is based on open and sincere communication which leads to building long lasting trustful relationships.
• Go extra mile to make sure every guest needs are not just met, but exceeded.
• Assist and support team members and other departments in order to ensure a smooth operation.
• Hire the right talent in the right position and ensure that existing talents are retained to have employees who exhibit higher engagement.
• Save cost and time by following innovative practices and implementing them to existing processes for adapting changing conditions.
• Never fail the Top 5 Service Excellence

• Look at me
• Smile at me
• Talk to me
• Listen to me
• Thank me