Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

We are looking for a Front Office Manager.

In our team, all tasks are handled responsibly, without large hierarchies. You will work across brands, both at ibis and ibis budget. Here is an excerpt of your main tasks:
•    Welcoming guests, check-in, check-out
•    You help to strengthen loyalty by building personal and friendly customer relationships
•    Ensuring that administrative tasks never take precedence over guests
•    Taking guests' individual wishes into account
•    Receiving guest complaints and ensuring that they are dealt with as quickly as possible (in accordance with the ibis 15-minute service guarantee)
•    Taking guest reservations
•    Cash management and accounts receivable control
•    Cross-departmental work in other departments

What you bring to the table:
A service-oriented personality is essential; you also have experience in similar management positions
You are well versed in using Opera or a similar system
You have strong skills in establishing and maintaining good relationships with all stakeholders.
You communicate ideas, actions and opportunities with your contacts and build strong networks.
You lead by example, believe in a strong team culture and set the framework for high-level performance.

As a member of the Accor Group with over 4,000 hotels, we offer you all the advantages of an international hotel group:

1. A varied and responsible role in two new, modern brands
2. A motivated team
3. Individual development opportunities through internal and external training
4. Career development and promotion opportunities at home and abroad
5. Discounts on accommodation and F&B in all sister hotels in Germany

Your requirements:

Completed training as a hotel specialist would be desirable – career starters are also welcome
Knowledge of English
Our commitment to diversity and inclusion:
We are an inclusive company and our goal is to attract, recruit and promote diverse talent.