Team Leader - Housekeeping

  • Full-time
  • Job-Category: Rooms
  • Job Type: Permanent
  • Job Schedule: Full-Time

Company Description

Novotel Mumbai Juhu Beach is Accor's breathtaking beachfront property located in the financial capital of India. Offering an inventory of 204 guest rooms and suites along with 6 dining options serving Chinese, Indian, Italian and Continental cuisines.

Located 3.2 mi from Chhatrapati Shivaji Airport and overlooking the Arabian Sea Novotel Mumbai Juhu Beach is a beach front property.

Job Description

Administration

  • Ensure updating of all departmental records pertaining to attendance, duty allocation, extra cleaning, store requisitions, lost & found, mini bar operations, inventories, guest comments and  incident records

Customer Service

  • Meet with guests on a regular basis to ascertain their views on services of the department.

Financial

  • Assist the Assistant Housekeeper in ordering of supplies
  • Carry out periodic inventories of all operating supplies in coordination with the Assistant Housekeeper and Laundry Manager
  • Ensure zero wastage of supplies, manpower and energ

Operational

  • To maximize performance and efficiency of the department by the correct allocation of areas to associates
  • Carry out stipulated trainings as per the departmental manual
  • Ensure correct use of all supplies provided to associates. Periodically check all equipment to ensure correct usage.
  • Ensure correct maintenance of log book and all departmental records

Personnel

  • Carry out daily briefings, training, grooming checks and marking of attendance
  • Carry out departmental induction programs
  • Convey to Assistant Housekeeper any concerns raised by associates
  • Ensuring redressal of any associate complaints / issues
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