Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

We are seeking a friendly and customer-focused Guest Relation Officer to join our team. As a Guest Relation Officer, you will be the face of our organization, ensuring that our guests have an exceptional experience from check-in to check-out.

• Welcome and greet guests upon arrival, providing a warm and professional first impression
• Handle guest inquiries, requests, and complaints promptly and efficiently
• Coordinate with various departments to ensure guest needs are met
• Provide information about hotel services, local attractions, and activities in Nairobi
• Assist with check-in and check-out procedures, ensuring a smooth process for guests
• Maintain accurate guest records and update information in the hotel management system
• Anticipate guest needs and proactively offer assistance
• Resolve guest issues and concerns in a timely and satisfactory manner
• Promote hotel services and amenities to enhance guest experience and increase revenue
• Ensure compliance with hotel policies and procedures while maintaining high standards of customer service

• Excellent communication skills with fluency in English; additional languages are a plus
• Previous experience in hospitality or customer service
• Bachelor's degree in Hospitality Management, Tourism, or related field preferred
• Strong problem-solving abilities and attention to detail
• Computer literacy, including proficiency in MS Office and hotel management software
• Familiarity with hotel operations and guest service standards
• Knowledge of local attractions and services in Nairobi
• Ability to work flexible hours, including evenings, weekends, and holidays
• Professional appearance and friendly demeanor
• Empathetic and supportive attitude towards guests
• Ability to work well under pressure and handle multiple tasks simultaneously
• Must be able to work in NAIROBI

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.