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We are seeking an enthusiastic and customer focused Reservations Agent to join our dynamic team in Ibis and Adagio Doha.

As a key member of our hospitality organization, you will play a crucial role in ensuring guest satisfaction by managing reservations efficiently and providing exceptional service.

Handle incoming reservation requests via phone, email, and online booking platforms

Provide detailed information about room types, rates, availability, and hotel amenities to potential guests

Collaborate closely with sales, revenue management, and front desk teams to optimize occupancy rates and maximize accommodation sales. Process reservations accurately and efficiently.

Maintain up-to-date information on various distribution channels and booking platforms

Generate and analyze weekly reports to track reservation trends and performance metrics

Assist in managing group bookings and special requests

Ensure all reservation-related invoicing processes are complete and accurate

Stay informed about hotel promotions, local events, and attractions to provide comprehensive information to guests

Address and resolve customer inquiries and concerns in a professional and timely manner

Bachelor's degree in Hospitality, Business Administration, or a related field with a minimum of 1-2 years of experience in a similar role within the hospitality industry.

Proficiency in Property Management Systems (PMS) and reservation softwares.

Strong knowledge of reservation procedures and hospitality industry standards

Excellent communication skills with fluency in English; additional languages are a plus

Outstanding customer service orientation with a friendly and professional demeanor

Detail-oriented with strong organizational and multitasking abilities

Ability to work efficiently in a fast-paced, goal-oriented environment

Flexibility to adapt to changing priorities and work schedules

Proficiency in Microsoft Office Suite, particularly Excel for reporting purposes

Familiarity with online travel agencies (OTAs) and global distribution systems (GDS) is preferred

Demonstrated ability to work collaboratively in a team environment

Strong problem-solving skills and ability to make decisions under pressure

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs tailored for the role and through our Accor Academy
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

Your team and working environment:

• Dynamic working environment
• Defined career development path
• Friendly and supportive team

Opportunities to make your mark. We provide an environment of trust, respect, and integrity.  A home away from home.  Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.