Pullman Phu Quoc Beach Resort, in style upscale Resorts connecting performance with enjoyment

Pullman Phu Quoc Beach Resort strike the perfect balance for a new generation of hyper-connected and sophisticated travelers. Whether connecting performance and enjoyment, efficiency and well-being, business and leisure – it's always patently Pullman. 
 

Our spirit of service, to be in-tune with our brand promise, is supported by 3 strong characteristics: Drive, Open-mindedness, Forward-thinking

Primary Responsibilities

Security Operation

• Train Security Officers in the operation of surveillance equipment, written reports, record keeping, patrol and first aid procedures

• Disseminate all information by the Management to team members

• Conduct patrols and regular checks on all Security Officers to assure that they are alert and discharging their duties efficiently and effectively

• Conduct all criminal investigations, put up accompanying investigation papers and reports cases which occur within the Hotel

• Conduct surveillance on hotel staff to ensure that they abide by the House Rules; Keep tag on movements of staff who are classified as suspects under investigations

• Control and direct all emergency personnel traffic in response to fire, bomb threat, police assistance, injury or illness

• Inspect all Security equipment to ensure that they are in working order and that all cameras are correctly focused

• Conduct routine day-to-day checks of the following items to ensure that they are properly maintained, issued and accounted for;

• • Pocket books;
  • Security Desk Occurrence Book;
  • Gate Passes and Security Passes;
  • Keys and Key Registers;
  • Post allocation for hotel and External Security

• Cultivate Informers with the intention of obtaining information of security interest that may be of immediate or future use to the Department for prevention and detection purposes
• Record all activities involving the Department in the Daily Security Report
• Provide security coverage for VIP guests
• Update Director of Security constantly on all matters of security interest affecting the Hotel and the Department
• Always be on-call, including off-duty hours, for any emergency that may arise

Team Management

• Conduct performance review with the team
• Identify and develop team members with potential
• Constantly monitor team members’ appearance, attitude and degree of professionalism
• Conduct detailed induction programs for new employees
• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
• Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service

Other Responsibilities

• Be fully conversant with hotel fire & life safety/emergency procedures
• Comply with hotel and department policies and procedures at all times
• Attend all briefings, meetings and trainings as assigned by management
• Report for duty on time wearing clean and complete uniform at all times
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the Management of the Hotel

Main Complexity/Critical issues in the Job

Maintain highest standards of security within the hotel premises. Be vigilant and react fast when situations arise.

Knowledge and Experience

• Diploma education

• Certificates in National Skills Recognition System, CPR, First Aid Management and Basic Fire Fighting

• Minimum 2 years of relevant experience in a similar capacity

• Good reading, writing and oral proficiency in English language

• No criminal record

Competencies

• Strong leadership, interpersonal and training skills

• Good communication skills

• Honest with a high level of integrity

• Ability to remain calm and react fast to situations

• Results and service oriented with an eye for details

• Ability to multi-task, work well in stressful & high-pressure situations

• A team player & builder
• Well-presented and professionally groomed at all times