Mӧvenpick Hotel & Residences Riyadh

Purpose of the Role

To lead and manage the hotel’s overnight operations, ensuring that guest service, safety, revenue and operational standards are upheld during the night shift. The Night Manager acts as the hotel’s on-duty senior representative during overnight hours, providing oversight of all night-time functions and ensuring seamless hand-over to the day team.

Key Responsibilities

Operations & Guest Service

• Oversee all night-shift functions: front desk (check-in, check-out, guest services), concierge, telephone switchboard, guest requests and departures.

• Ensure courteous, efficient, accurate guest service at all times; personally handle any escalated guest issues or complaints during the night.

• Act as the Duty Manager on site, making decisions and liaising with other departments (housekeeping, engineering, security, F&B, sales) to resolve issues.

• Ensure smooth hand-over to the morning shift, including briefing the day team on overnight events, guest arrivals/departures, outstanding issues.

• Monitor guest flows, arrivals and departures, VIPs, group bookings and special requests.

• Maintain the lobby, public areas and guest areas during the night shift to hotel service standards.

Night Audit, Revenue & Front Office Administration

• Conduct or supervise the night audit process: close the day, verify revenue postings, ensure accuracy of financials for the night shift.

• Monitor room inventory, room rate integrity, late check-outs, early check-ins; support revenue management strategies. (Leading hotels often include revenue focus in the night role.) 

• Prepare shift reports and hand-over report, logbook, incident logs, statistics for arrivals/departures, occupancy, room revenue, etc.

• Ensure cash handling, billing, and credit control procedures are followed.

• Monitor guest ledger, ensure room accounts are accurate, manage chargebacks/adjustments where required. 

Team Leadership & Safety / Security

• Lead, coach and motivate the overnight team (front desk agents, concierge, night porters, switchboard).

• Ensure all staff are aware of and follow brand service standards, SOPs, safety and security protocols.

• Monitor the security of the hotel during overnight: guest safety, guest property, building security, emergency procedures, lost & found. 

• Conduct rounds of public areas, guest floors, back-of-house as needed. Report any maintenance / safety / security issues.

• Participate in emergency response (fire, medical, security incident) and act as responsible person on duty overnight.

Coordination & Communication

• Liaise with housekeeping, engineering, security, F&B, sales/events to ensure any overnight guest requirements are met (late check-outs, early arrivals, room moves, group departures).

• Ensure effective communication to the day shift team and to management on overnight activities, guest issues, maintenance issues, inventory and rate changes.

• Attend or conduct nightly briefing with the team, disseminate key information (e.g., VIP arrivals, group departures, events, staff issues).

Standards, Compliance & Brand Representation

• Ensure that the hotel’s brand standards and SOPs are implemented and maintained during night shifts.

• Maintain professional appearance, grooming and behaviour, and ensure staff comply with uniform and presentation requirements.

• Monitor public area cleanliness, ambience, and service readiness.

• Ensure compliance with local regulations (safety, fire, licencing) and internal audit requirements.

Education & Experience

• Diploma or degree in Hospitality Management, Hotel Administration or related field; or equivalent hospitality experience.

• Minimum of 3-4 years’ experience in hotel front office or guest services operations, preferably in a supervisory or management role in a 5-star hotel. 

• Previous night shift / duty manager experience strongly desirable.

• Experience with hotel PMS / property management software (e.g., Opera) and night-audit systems.

Core Competencies:

• Guest-centric mentality

• High attention to detail

• Strong organizational skills

• Flexibility and ability to work under pressure

• Cultural sensitivity and ability to lead diverse teams

• Ability to work shifts, including weekends and holidays as required

Key Performance Indicators (KPIs):

• Guest satisfaction scores (internal & external)

• Excellent guest-facing and service-oriented mindset.

• Occupancy, ADR, RevPAR, yield

• Solid financial acumen in front office revenue, room inventory and night audit processes.

• Audit compliance (brand & safety)

Working Conditions

• Typical shift: Night hours (e.g., approx. 12:00 - 09:00 AM or similar depending on hotel policy).

• Standing, walking, supervising across the hotel; needs to be alert through the night.

• On-call for emergencies, guest issues and multi-department coordination.

• Interaction with high-profile guests, VIPs, group check-outs etc., especially in busy hotels