Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!

These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price. 

More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy.

Whatever your role, we're all here to make the customer experience as unforgettable as possible. 

Our mission: to bring little moments of happiness to people.

Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience.

Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.

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Our commitment to diversity and inclusion: 

Mama is an inclusive company, and our ambition is to recruit and promote diverse talent. Our advertisements are gender-neutral, so the masculine gender is used here to lighten the text. 

What You’ll Do You’ll be the heartbeat of our events and sales scene, mixing creativity, hustle, and a whole lotta love for making things happen. Here’s the lowdown:

Rock the Events Scene

• Know Mama Shelter inside out – from our quirky rooms and funky function spaces to our killer menus, floral vibes, entertainment options, and safety protocols. Oh, and keep tabs on what the competition’s up to – we’re always one step ahead!
• Team up with our restaurant crew to create Instagram-worthy event setups that wow our clients.
• Show off Mama’s magic by hosting site inspections that leave potential clients starry-eyed.
• Build epic connections with key players in your market and keep the love flowing with our hotel buddies at competing spots.
• Stay tight with in-house guests – know their names, their vibes, and make sure they’re living their best Mama life.

Slay the Sales Game

• Be the mastermind behind group bookings, coordinating every detail with clients and passing the word to our teams to make it happen.
• Keep our booking system poppin’ with weekly updates and whip up post-event reports that show off our success.
• Keep our gift game strong – manage inventory and send clients some Mama love.
• Spot every chance to upsell Mama’s spaces, services, and swagger to max out our revenue.

Spread the Mama Love

• Answer calls with a smile and Mama’s signature warmth, handling inquiries like the pro you are.
• Keep the good vibes going by delivering top-notch service to guests and clients, tackling requests with flair.
• Handle any hiccups with cool-headed charm, reporting anything spicy to the management crew.

Live the Mama Life

• Keep it fresh with a killer personal style and top-notch hygiene – you’re repping Mama, after all!
• Stay in the know about Mama’s fire, safety, and emergency procedures (safety’s sexy).
• Show up to briefings, meetings, and trainings with your A-game, ready to soak up the Mama spirit.
• Jump in on any extra tasks management throws your way – you’re a team player with a can-do attitude.

Who You Are

• A high-energy multitasker with a knack for keeping things organized and fun.
• A people-person with killer communication skills and a talent for building connections.
• A team player who vibes with internal crews and external partners alike.
• Tech-savvy (bonus points if you’ve worked with hotel booking systems).
• A creative problem-solver who can handle complaints with a wink and a smile.
• Ready to thrive in a fast-paced, colorful environment where no two days are the same.

We’re sure you know the beat🎶:

1st verse: We set up a first telephone interview with our HR if your application moves to our rhythm.
Chorus: After the successful telephone interview, we will see you at Mama, be ready!
(chorus x2 depending on the position)
Last verse: Mama won’t leave you wondering; you will have an answer from us whatever the outcome.