Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world.

• modifying existing bookings, and answering questions related to their stay.
• Monitor room availability and manage inventory to maximize occupancy and revenue potential.
• Promote hotel services, packages, and special offers to guests during the reservation process, maximizing revenue opportunities.
• Identify opportunities for upselling room upgrades and additional amenities to enhance the guest experience and increase revenue.
• Maintain accurate records of reservations, cancellations, and guest interactions in the reservation system.
• Generate reports and analyze reservation data to identify trends, opportunities, and areas for improvement.
• Assist with administrative tasks as needed, including filing, photocopying, and organizing reservation documents.
• Maximize revenues by ensuring all Reservation Agents are knowledgeable in room product and hotel services
• Conduct regularly scheduled departmental meeting
• Ensure effective productivity of all Colleagues through staff scheduling and adhering to budget guidelines

• Bachelor's degree in Hospitality Management, Business Administration, or related field
• 3-5 years of experience in hotel reservations
• Proficiency in revenue management systems and Property Management Systems (PMS)
• Strong analytical skills with the ability to interpret data and make strategic decisions
• Advanced knowledge of Microsoft Office Suite, particularly Excel and PowerPoint
• Excellent communication skills, both verbal and written
• Proven experience with pricing strategies and yield management
• Strong customer service orientation with the ability to handle complex situations
• Detail-oriented with excellent organizational and time management skills
• In-depth knowledge of the hospitality industry and current market trends
• Revenue Management certification preferred
• Ability to work in a fast-paced environment and adapt to changing market conditions
• Demonstrated leadership skills and ability to work effectively in a team