The FAENA Movement is a journey of art, culture, and community. Rooted in the soulful traditions of the South and elevated by imaginative design, our culture celebrates authentic hospitality and transformative experiences. We create spaces where dreams are brought to life—through bold ideas, meaningful collaboration, and a deep sense of purpose.

As we continue our expansion into the Kingdom of Saudi Arabia, Faena Red Sea will mark a new chapter—visionary in spirit, exceptional in execution. We’re building more than a hotel; we’re shaping a world of beauty, wonder, and connection. If you’re driven by creativity, excellence, and a desire to be part of something extraordinary, we invite you to help bring this vision to life.

About the Role

The Director of Front Office is responsible for leading the Front Office team to deliver exceptional guest experiences in line with the brand’s luxury standards. This role requires a strong leader who understands the unique cultural and operational requirements of the Saudi market and can drive excellence in guest services, team performance, and operational efficiency.

This position is specifically designated for a Saudi National, supporting localization initiatives and compliance with Saudization regulations.

Key Responsibilities

Luxury Guest Experience Leadership

• Champion a culture of exceptional guest service that anticipates and exceeds the needs of discerning luxury travelers.

• Lead front office team members to deliver personalized, memorable experiences, ensuring attention to detail in every guest interaction.

• Regularly engage with guests, gathering feedback and promptly addressing any concerns to ensure complete satisfaction.

• Train and empower staff to uphold high standards of etiquette, professionalism, and brand service philosophy.

• Collaborate with concierge and guest relations teams to offer exclusive, tailored services that enhance the overall guest journey.

Operational Excellence & Team Leadership

• Manage all front office functions including reservations, check-in/out, guest services, bell desk, and lost & found, ensuring smooth, efficient processes.

• Develop, implement, and continuously improve SOPs aligned with luxury standards and brand guidelines.

• Lead recruitment, onboarding, and ongoing development programs to build a motivated, skilled, and service-driven front office team.

• Monitor daily operational performance through key metrics such as occupancy, average check-in time, guest satisfaction scores, and resolution of guest issues.

• Collaborate with IT and other departments to optimize the use of property management systems (PMS) and other technology tools for front office efficiency.

• Manage departmental budgets, forecasting, and cost control measures to ensure financial targets are met without compromising service quality.

Cross-Departmental Collaboration

• Work closely with Food & Beverage, Housekeeping, Security, and Engineering to ensure all guest needs are anticipated and met promptly.

• Partner with Sales & Marketing to align guest experience initiatives with brand positioning and revenue goals.

• Participate actively in hotel leadership meetings to contribute insights and operational updates related to the front office.

Compliance & Standards

• Ensure strict adherence to all brand standards, local laws, health and safety regulations, and licensing requirements.

• Maintain high levels of confidentiality, discretion, and cultural sensitivity in all guest and team interactions

• Saudi National with a strong passion for delivering luxury hospitality and flawless guest experiences.

• Bachelor’s degree in Hospitality Management, Business Administration, or a related discipline.

• Minimum 5–7 years’ experience managing front office operations in luxury hotels or resorts, with a proven track record of elevating guest satisfaction and operational performance.

• Deep understanding of luxury hospitality service standards, including personalized guest engagement and meticulous attention to detail.

• Demonstrated expertise in operational leadership, team building, and implementing process improvements to enhance efficiency and service quality.

• Strong proficiency with front office management systems (e.g., Opera PMS), guest feedback platforms, and relevant technology.

• Excellent communication, interpersonal, and conflict-resolution skills, with a genuine commitment to fostering a positive, service-oriented team culture.

• Ability to thrive in a fast-paced environment, balancing multiple priorities while maintaining composure and professionalism.

• Knowledge of Saudi Arabian labor laws, health & safety standards, and hospitality compliance requirements.

What Awaits You...

• The opportunity to join an international, innovative, and fast-growing group, committed not only to building new hotels but also to creating a global brand.

• The chance to challenge the norm and work in an environment that is both creative and rewarding.

• Be part of a team that is deeply passionate about creating exceptional hospitality experiences and exploring new locations with every opportunity.

• A competitive package along with plenty of development opportunities to grow within the organization.

FAENA The Red Sea is set to become a world-class destination, offering luxury accommodations, unparalleled service, and extraordinary experiences. As a member of our team, you will play a pivotal role in shaping and building the teams that will bring this iconic brand to life and ensure the continued success of the property.

If you are looking to make a significant impact on an ambitious, high-profile project and are excited to help shape the future of FAENA The Red Sea, we invite you to apply for this exceptional opportunity.