PURPOSE OF POSITION
To assist to IT Supervisor for ensuring the efficient operation and maintenance of all computer systems and data communications activities in the hotel. To handle day-to-day IT operations and to provide first level support for PMS, POS, guests and hotel office users.

KEY ROLES & RESPONSIBILITIES

1. Familiar with all the systems Opera, Micros, Windows Servers, all windows client operating systems.
2. Knowledge with TCP/IP
3. Backup and optimizing database
4. Knowledge on LAN, WAN, structural cabling.
5. Perform regular system’s health check and capacities studies to ensure optimum performance of servers and network
6. Provide frontline PC and server troubleshooting
7. Experience in managing systems and networks
8. Provide in-house guest IT related matter troubleshooting and practice a proactive support by maintaining the services at 100% availability
9. Support all the IT related issues in the company.
10. Experience in dealing with vendors and users at all level
11. Coordinate, introduce, implement, continuously manage and use best practice of Information Technology and telecommunications in order to protect, manage and exploit the use of IT within the business, effectively.
12. Ensure Information Technology standards and best practices are communicated, implemented and measured.
13. Ensure backup operations, review backup logs, send backup medias off site periodically and log them.
14. Experience in managing systems and networks
15. Provide In-house guest IT related matter troubleshooting and practice a proactive support by maintaining the services at 100% availability
16. Coordinate and manage projects
17. Experience in dealing with vendors and users at all level
18. Oversee the work of the projects and ensure on time completion
19. Document project progress
20. Ensure that IT actively contributes to cost saving and revenue generating strategies
21. Coordinate, introduce, implement, continuously manage and use best practice of Information Technology and telecommunications in order to protect, manage and exploit the use of IT within the business, effectively.
22. Support the business in the preparation of contingency plans & co-ordinates the regular testing.
23. Supervise and support the activity of the IT Butlers

PERSONAL ATTRIBUTES

• Must have knowledge of cabling; computer networking equipment and operating systems, personal computer and server hardware; data communications equipment and protocols; and office administration applications.
• Must be able to assist hotel guests with technical requirements and problems. Must be capable of training users with varying degrees of computer knowledge.
• Sound Computer knowledge in Opera System, MICROS and MS office applications etc.
• Must have strong project planning skills.
• Pleasant personality
• Neat appearance
• Displays initiative
• Guest/people-oriented
• Pro-active and requires minimum supervision
• Flexible and adaptable to different working locations
• Good project management skills
• Pro-active and requires minimum supervision
• Oral and written fluency in English
• Team player
• Flexible and adaptable to different working locations

QUALIFICATIONS

• Ideally should have a diploma in IT
• Ideally should have a certificate in Project Management, Cisco and Microsoft Admin certification.

EXPERIENCE

• Minimum of 1-2 years relevant experience