Executive Lounge Supervisor
- Full-time
- Job-Category: Rooms
- Job Type: Temporary
- Job Schedule: Full-Time
Company Description
Novotel Makassar Grand Shayla
Hotel that makes every moment matter
The centrally-located Novotel Makassar Grand Shayla provides everything the discerning traveller looks for in a hotel. After a day's work in the business centre, or sightseeing around town, reap the benefits of a massage or a dip in the outdoor pool. With 4-star service and first-rate amenities, we have all your needs covered at Novotel.
Job Description
- To prepare the guest’s departure (express check-out, packing needs) and to ensure that transportation and other travel requirements are professionally handled.
- To check the room after the guest’s departure and to follow the “Lost & Found” procedure.
- To review on daily basis the butlers’ logbook and keep it updated.
- To daily update the guest profiles with “likes” and “dislikes”.
- To share daily activity highlights with including internal and external guest opportunities.
- To provide a good communication and pro-active collaboration with all the departments his/her team interacts with.
- To be entirely flexible and adapt to rotate within the different sub sections of the Front Office Department.
Qualifications
- Proven leadership and employee relation skills.
- Previous experience in a luxury guest relations hospitality role, minimum of 2 years required.
- Proven commitment to Guest Service and exceeding guest expectations.
- Excellent organizational, written /verbal communication and interpersonal skills
Additional Information
- Possess skills of leadership, developing, strategic thinking, problem solver.
- Excellent communication.
- Results and service oriented with an eye for details.
- Ability to multi-task, work well in stressful & high-pressure situations.
- A team player & builder.
- A motivator & self-starter.
- Well-presented and always professionally groomed.