Assistant Reservation Manager
- Full-time
- Job-Category: Sales & Marketing
- Job Type: Temporary
- Job Schedule: Full-Time
Company Description
Novotel Makassar Grand Shayla
Hotel that makes every moment matter
The centrally-located Novotel Makassar Grand Shayla provides everything the discerning traveller looks for in a hotel. After a day's work in the business centre, or sightseeing around town, reap the benefits of a massage or a dip in the outdoor pool. With 4-star service and first-rate amenities, we have all your needs covered at Novotel.
Job Description
- Support the reservations team to ensure all key KPIs are met and maintained including conversion, abandoned call rate and call quality assurance.
- Supporting & Handling Email Reservations
- Taking Internal & External calls follow LISTEN/LQA Standard
- Perfect Arrival Check
- Rate Loading
- Ensure travel agency commissions, reservations sales conditions, profile tracking and guest recognition is checked, completed and updated accordingly
- Maintain high level of performance within the reservations guest experience, including training and support for the reservations team and liaison with operational teams.
- As instructed by the Director of Reservation Sales, maintain and update reservation systems with accurate tracking and rate information to all distribution channels.
Qualifications
- Minimum of 2 years of relevant experience in the reservations sales
- Strong working knowledge of CRS, PMS, TARS or distribution systems
- Results Orientated
- External and internal environment understanding
- Ability to work effectively and contribute in a team
- Great communication, presentation and influencing skills
- Customer/Commercial focus
- Team support and development mindset for the team
- Multicultural awareness and able to work with people from diverse cultures
- Flexible and able to embrace and respond to change effectively
- Self-motivated and energetic
Additional Information
- Possess skills of leadership, developing, strategic thinking, problem solver.
- Excellent communication.
- Results and service oriented with an eye for details.
- Ability to multi-task, work well in stressful & high-pressure situations.
- A team player & builder.
- A motivator & self-starter.
- Well-presented and always professionally groomed.