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The Role

• The Security Manager will ensure the safety of Guests, Team Members and Hotel property through a professional and efficient daily operation.
• The service must be sincere, warm and with enthusiastic ensuring that all guests have quality security and safety systems available to them
• Sets an example in regards to punctuality, appearance, courtesy, performance, attitude, leadership, guest relationship, observance of the house rules, loyalty to Management and inter-department cooperation
• The Director of Security should take the time to get to know the guests and be committed to service excellence, promote feedback with the team and anticipate the guest’s needs.
• To be creative and confident and be prepared to step outside of the confines of comfort
• To take the time to get to know the guests and be committed to service excellence.
• Team play is imperative and having the time to invest in self and employee development is mandatory.

Key Deliverables and Responsibilities

Planning & Organizing:

1. Ensure that all Mövenpick Hotels & Resorts standards are adhered to
2. Create new revolutionary standards
3. Keep ahead of industry trends (you should set the trends rather than follow)
4. Develop ideas on increasing guest satisfaction
5. Develop fire, emergency & evacuation guidelines, train team members on the guidelines and take ownership for regular fire drills
6. Handles complaints effectively and ensure issues are followed up with both internal and external guests
7. Planning and budgeting of Security expenditures for the Hotel, including business cases for justification of investments and expenditures to support the approval process.
8. Provides regular security reports to the Executive Assistant Manager and General Manager

Operations:

1. Providing optimum levels of quality, personable service
2. Directly work with all employees to create a flow of new and ‘improved’ ideas
3. Ensure awareness and deliver the optimum levels of service and guest satisfaction
4. Initiate and manage Security projects, consulting the Executive Assistant Manager on Security strategy
5. Ensure Fire Safety, Emergency and Evacuation handbooks and manuals are up to date and available to the team
6. Ensure that all Lost & Found items are registered, stored and handled in accordance with the policy.

1. Ensure the security team log and handle all incidents, guest complaints or queries confidently and professionally.
2. Coach and counsel all security officers to ensure they are developed professionally.
3. Supervise the daily operations of the security team.
4. Liaises with local law enforcement authorities and Fire & Safety officials as required, maintaining good relations.
5. Establishes objectives for the team and ensures these are achieved
6. Works closely with security contractor supplier to ensure quality staff are provided and that they are familiar with the hotel product and security procedures.
7. Assume responsibility for the CC TV room, ensuring that all equipment is working and Team Members are trained to handle the responsibility of monitoring cameras as required.

Administration:

1. Establish and maintain effective employee relationships
2. Set standard for incident reporting and ensure team follow the standard when carrying out investigations
3. Maintain inventory control of hotel Safety and Security equipment
4. Work with the Learning & Development Manager to deliver Safety and Security information to new employees during induction and updates as required
5. Work with the Director of Human Resources to investigate incidents involving Team Members
6. Develops and updates the Job Descriptions for the security team and completes performance reviews for direct reports
7. Ensures self and team keep all incident reports confidential
8. Monitors the duty roster and ensure optimum daily manning levels are met

Educational Background Bachelor's Degree: A degree in criminal justice, security management, information technology, business administration, or a related field.

Professional Experience Relevant Experience: Several years (usually 5-10) of experience in security, law enforcement, or a related field.

Management Experience: Experience in supervisory or managerial roles, demonstrating leadership and team management skills.

Certified Security Manager (CSM): A certification that demonstrates expertise in security management.

Skills and Competencies Leadership and Management: Strong leadership, decision-making, and team management skills.
Risk Management: Ability to assess and mitigate risks.
Crisis Management: Skills in handling emergencies and crises effectively.
Communication: Excellent written and verbal communication skills.
Technical Knowledge: Understanding of security systems, cybersecurity, surveillance, and other related technologies.
Analytical Skills: Ability to analyze security threats and data to make informed decisions.
Legal Knowledge: Understanding of relevant laws and regulations.
Additional Requirements Background Check: Clean criminal record and often a background check.
Physical Fitness: Depending on the role, physical fitness may be required.
Continuous Learning: Commitment to ongoing education and staying updated with the latest security trends and technologies.
Personal Qualities Integrity: High ethical standards and integrity.
Attention to Detail: Meticulous and thorough approach to security measures.
Problem-Solving: Strong problem-solving capabilities to address security challenges effectively.
These qualifications can help ensure that a Security Manager is well-prepared to handle the various challenges associated with protecting an organization's assets and personnel.
 

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.