About the role

As an Assistant Manager at Ibis Sydney World Square, you will play a vital role in supporting the day-to-day operations of this vibrant hotel. Reporting to the Operations Manager, you will be responsible for overseeing the smooth running of the hotel, ensuring exceptional guest experiences and leading a talented team. This full-time role is based in the heart of Sydney CBD.

• Overseeing daily Hotel daily activity to deliver excellent customer service
• Monitoring staff performance and providing coaching and mentoring to develop the team
• Implementing and maintaining hotel policies, procedures and standards
• Analysing hotel performance data and making recommendations to improve efficiency and profitability
• Fostering a positive work culture and promoting teamwork amongst the hotel staff
• Handling guest enquiries and complaints in a professional and timely manner

• Significant experience (1-2 years) in a similar Assistant Manager or GSA ready to take the next step
• Strong leadership and people management skills with the ability to motivate and develop a team
• Excellent communication and customer service skills to liaise with guests, staff and other stakeholders
• Proficient in using hotel management software and data analysis tools
• A thorough understanding of hotel operations, including front office, housekeeping and food and beverage
• Relevant tertiary qualifications in Hospitality Management or a related field

What we offer

• Competitive salary and bonus structure
• Opportunities for career progression and professional development
• Discounted accommodation and dining at Accor Hotels

About us
Ibis Sydney World Square is a modern, centrally located hotel offering comfortable accommodation and excellent facilities for both business and leisure travellers. As part of the global Ibis brand, we are committed to providing a consistently high standard of service and creating memorable experiences for our guests. Join our team and be a part of our continued success.
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